Customer Service Representative

4 days ago

San Diego, California, United States California Coast Credit Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at California Coast Credit. As a key member of our Member Service Center, you will be responsible for providing exceptional service to our members, processing transactions, and promoting financial products and services.

Key Responsibilities:

  • Process member transactions and requests accurately and timely.
  • Present a friendly, outgoing, and positive demeanor.
  • Ensure sales and service goals are met.
  • Refer members to appropriate staff for sales opportunities.
  • Adhere to key and dual control policies and procedures.
  • Adhere to security and robbery procedures.

Requirements:

  • A high school diploma or equivalent is desired.
  • Member Service Representative I: 1 year of previous customer service experience.
  • Member Service Representative II: 1 year experience in a financial institution to include sales and service. Call Center experience preferred.
  • Member Service Representative III: 2 years experience in a financial institution plus proven successful performance in sales and service. Call Center experience preferred.

Preferred Qualifications:

  • Excellent communication skills; sound judgment and attention to detail.
  • Previous experience with Microsoft Windows applications is preferred.
  • Ability to operate standard business machines such as computer, printer, fax, copier, and telephonic devices.

About Us:

California Coast Credit is a leading financial institution dedicated to promoting financial prosperity to our members while delivering exceptional service. We are passionate about cultivating relationships within the educational and business communities and take an active role in community activities.

Our Culture:

We offer a positive work-life balance, a supportive work environment, and opportunities for growth and development. Our employee-friendly culture and positive environment support recognition and rewards.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A supportive and collaborative work environment.
  • A comprehensive training program to ensure your success.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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