Customer Service Sales Representative

1 week ago

San Mateo, California, United States Uniqlo Co., Ltd. Full time
Salary: $19 / hour

Location: San Mateo, CA

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Uniqlo Co., Ltd. does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Part-Time and Full-Time Opportunities Available

Position Overview:

The Sales Floor Associate serves as the primary customer service representative within the retail environment. Their role is to surpass customer expectations by actively listening to their needs, identifying suitable products, providing comprehensive product information, and successfully completing sales transactions.

Key Responsibilities:
  • Achieve and surpass sales targets
  • Uphold brand and operational standards (visual presentation, cleanliness, etc.)
  • Address customer needs and exceed expectations by adhering to the Uniqlo service standard, following the Uniqlo Fundamental Principles and utilizing the 6 standard phrases.
  • Be knowledgeable of fitting room protocols and assist as necessary
  • Serve as cashier when required, following established cashier procedures
  • Process incoming shipments and ensure all merchandise is displayed on the sales floor in a complete size range
  • Support management in identifying and resolving store issues
  • Provide customers with product and brand insights
  • Adhere to all company policies and procedures & report any infractions to management
  • Assist with special projects as assigned by management
Requirements:
  • High School Diploma or GED
  • Strong communication abilities
  • Capability to calculate figures and amounts such as discounts and percentages
  • Flexibility to work a schedule that meets business needs, including evenings and weekends
Physical Requirements:
  • Ability to work on ladders
  • Effective communication with customers and store personnel
  • Ability to lift and carry up to 50 lbs
  • Ability to stand for extended periods, read computer screens, push, pull or move objects weighing at least 25 pounds
  • Ability to navigate the sales floor and stockroom through repetitive bending, twisting, stooping, squatting, and climbing
Full-Time Availability Requirements:
  • Flexibility to work a schedule that meets business needs, including nights, evenings, and weekends.
  • Average of 32 or more hours per week based on business seasonality.
  • Open availability on weekends (religious exemptions will be considered).
  • Restrictions on availability limited to two days per week.
Part-Time Availability Requirements:
  • Flexibility to work a schedule that meets business needs, including nights, evenings, and weekends.
  • Average of 12 or more hours per week based on business seasonality.
  • Open availability on weekends (religious exemptions will be considered).
Benefits:
  • Medical, dental, and vision coverage (Full-Time Only)
  • 401k plan - 100% match on the first 3% you contribute, 50% on the next 2% you contribute
  • Paid parental leave (Full-Time Only)
  • Fertility benefits, including IVF (Full-Time Only)
  • Life insurance (Full-Time Only)
  • Short-term and long-term disability insurance (Full-Time Only)
  • HSA/FSA options (Full-Time Only)
  • Employee Assistance Program
  • Vacation & Personal Time Off (Full-Time Only)
  • Sick & Wellness Time Off
  • 30% Employee Merchandise Discount
  • Employee Referral Bonus Commuter benefits
  • ... and more
NOTICE FOR CALIFORNIA JOB APPLICANTS AND EMPLOYEES
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy.

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Uniqlo Co., Ltd. does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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