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Customer Service Representative
2 months ago
As a valued member of the Wilson Ku - State Farm Agent team, you will play a critical role in delivering exceptional client experiences that drive the growth and success of our insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this position.
Key Responsibilities- Client Support: Respond to customer inquiries, provide policy information, and resolve issues in a timely and professional manner.
- Policy Management: Assist clients with policy changes, updates, and renewals, ensuring seamless transitions and minimal disruption.
- Claims Processing: Process insurance claims, follow up with clients, and maintain accurate records of customer interactions.
- Record Keeping: Maintain accurate and up-to-date records of customer interactions, including policy details and correspondence.
- Communication Skills: Possess strong communication and interpersonal skills, with the ability to effectively interact with clients and colleagues.
- Attention to Detail: Demonstrate a high level of attention to detail, with the ability to multitask and prioritize tasks efficiently.
- Previous Experience: Previous customer service experience is preferred, with a strong understanding of insurance products and services.
- Language Skills: Bilingual Mandarin or Cantonese is preferred, but not required.
- Competitive Compensation: Receive hourly pay plus commission/bonus, with opportunities for growth and advancement.
- Benefits Package: Enjoy a comprehensive benefits package, including health benefits, paid time off, and flexible hours.
- Professional Development: Participate in ongoing training and development opportunities, with a focus on enhancing your skills and knowledge.
