Customer Service Representative

2 months ago


San Mateo, California, United States Target Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Ambassador. As a key member of our sales floor team, you will be responsible for delivering exceptional guest service, ensuring a seamless shopping experience, and promoting our products and services.

Key Responsibilities
  • Guest Service: Provide a warm and welcoming experience for all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Product Knowledge: Stay up-to-date on our products and services, including features, benefits, and promotions, to effectively communicate with guests and drive sales.
  • Operational Efficiency: Work efficiently to minimize guest wait times, maintain a clean and organized workspace, and adhere to company policies and procedures.
  • Team Collaboration: Collaborate with colleagues to achieve sales goals, share knowledge, and provide support to ensure a positive guest experience.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
  • Product Knowledge: Strong knowledge of our products and services, including features, benefits, and promotions.
  • Operational Skills: Ability to work efficiently in a fast-paced environment, with a focus on operational excellence and guest satisfaction.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with colleagues to achieve sales goals.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your role.


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