Overnight Guest Services Auditor
2 weeks ago
Job Type
Full-time, Part-time
Position Overview
We are excited to announce an opportunity for a dedicated individual to take on the role of a Night Auditor at AutoCamp. This position is essential for managing front desk operations during the overnight hours while ensuring all audit processes are completed accurately each night.
About AutoCamp
AutoCamp is redefining outdoor experiences with our unique lifestyle hotel brand. We focus on providing an upscale, seamless, and enjoyable stay in some of the most beautiful outdoor locations. Our commitment to Outdoor Hospitality sets us apart in the industry.
Key Responsibilities
The Night Auditor will be responsible for:
- Welcoming guests warmly and assisting them with their needs.
- Managing guest registrations and accommodation assignments, including special requests.
- Facilitating check-ins and check-outs efficiently while adhering to company policies.
- Handling guest communications and distributing messages.
- Processing reservations and managing future bookings in line with pricing strategies.
- Addressing guest inquiries and resolving complaints related to services and local attractions.
- Assisting with billing inquiries and discrepancies.
- Completing the Supervisor's checklist at the end of each shift.
- Ensuring a smooth transition of information to the next shift.
- Participating in departmental meetings and training sessions.
- Performing additional tasks as assigned by the Supervisor.
Desired Skills and Experience
- Comfortable using cloud-based applications.
- Familiarity with Google Suite products is preferred.
- A background in customer service is advantageous.
Educational Requirements
- No formal educational requirement.
- A college degree in hospitality, business administration, or a related field is preferred.
Ideal Candidate Traits
- Strong interpersonal skills.
- Attention to detail and thoroughness.
- Exceptional customer service abilities.
- Resourceful problem-solving skills.
Compensation
Salary is set at $18/hour, complemented by benefits and perks.
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