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Guest Services Representative

2 months ago

Asheville, North Carolina, United States Biltmore Farms, LLC Full time
Experience the Legacy of Hospitality at Biltmore Farms

Why Consider a Role in Our Front Office?
  • Starting pay of $16.00 per hour
  • Comprehensive medical, dental, and vision benefits
  • 401k retirement plan with employer contributions
  • Parental leave of up to 6 weeks for birth, adoption, or fostering
  • Discounts at Hilton brand hotels for you and your loved ones
  • Engaging wellness program with potential annual bonuses up to $600
  • Monthly discounts on YMCA memberships
  • Generous paid time off (PTO) and holidays
  • Supportive and friendly workplace culture
  • Exceptional opportunities for employee development and growth
  • Exciting events and activities for employees
As a Guest Services Representative, your responsibilities will include:
  • Serving as the face of the hotel throughout the guest experience, from check-in to check-out
  • Addressing guest requests and needs with professionalism
  • Allocating and registering guests to available accommodations
  • Coordinating room availability with other hotel departments
  • Acquainting yourself with all policies, procedures, and amenities of Biltmore Farms
  • Providing thoughtful, creative, and confident concierge services
Key Attributes

As a Guest Services Representative at Biltmore Farms, you embody more than just a welcoming presence; you are the initial impression our guests receive of our establishment and the surrounding area. Teamwork is essential to your success, as we collectively strive to treat our guests like family. This role demands tact, diplomacy, grace, and patience.

Qualifications & Experience

A high school diploma or equivalent is required. Proficiency in the primary language(s) used in the workplace is essential, as well as the ability to communicate effectively with guests. Previous experience in hotel front desk operations is highly preferred.

Skills

Maintain professionalism in all interactions with guests and colleagues. Ability to identify issues and analyze information effectively. Strong mathematical skills for quick problem-solving. Capacity to concentrate and avoid distractions while performing tasks. Ability to manage multiple tasks simultaneously. Anticipate guest needs and be aware of others' actions and reactions.

Post Offer / Pre-Employment:

To ensure the safety and well-being of our employees and guests, Biltmore Farms conducts a criminal history disclosure and screening process for selected candidates after a job offer is made in writing. Final employment decisions will be made in accordance with applicable laws and on a case-by-case basis. Biltmore Farms is committed to placing candidates with a criminal history in roles where they can thrive.

NOTICE: Federal law mandates that all employers verify the identity and employment eligibility of all individuals hired to work in the United States. This employer participates in E-Verify.

AVISO: La Ley Federal exige a todos los empleadores verificar la identidad y la elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos.