Night Auditor

3 days ago


Asheville, North Carolina, United States Biltmore Farms, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Night Auditor / Front Desk Supervisor to join our team at Biltmore Farms, LLC. As a key member of our Front Office department, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Customer Service: Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and listening to and understanding requests, issues, and situations from both guests and team members.
  • Front Desk Operations: Manage desk, resolve guest concerns, handle emergencies and other challenges that may occur during the assigned shift, and implement resolutions using discretion and judgment.
  • Guest Billing: Ensure accurate billing upon completion of guests' stays to ensure standards of quality and service.
  • Auto-Posting: Complete auto-posting of all charges when closing out the day.
  • Cash Handling: Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
  • Communication: Read the front desk log daily and be aware of daily activities and meetings taking place in the hotel.
Requirements
  • Education: At least a two-year Associate degree preferred, but not required. Additional college education is a plus.
  • Experience: Previous hotel or service-related experience required.
  • Language Skills: Must be able to speak, read, write, and understand the primary language(s) used in the workplace and by guests who visit the workplace.
  • Physical Demands: Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, visual insight, and may, on occasion, lift and carry up to 40 pounds.

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