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Guest Services Representative

2 months ago

Asheville, North Carolina, United States Crestline Hotels & Resorts Full time

Guest Services Role at Crestline Hotels & Resorts

As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring an exceptional experience for our guests. This position involves:

  • Addressing Guest Concerns: Effectively resolve any guest complaints to guarantee their satisfaction.
  • Proactive Service: Anticipate the needs of guests and respond in a timely manner.
  • Positive Interactions: Maintain and foster positive relationships with guests throughout their stay.
  • Knowledge Maintenance: Stay informed about hotel amenities, room pricing, occupancy levels, and daily events.
  • Financial Accuracy: Manage an assigned cash bank and ensure the precision of all monetary transactions.
  • Check-in and Check-out Assistance: Facilitate smooth guest check-in and check-out processes.
  • Efficient Inquiry Handling: Address guest inquiries and requests with efficiency and professionalism.
  • Communication: Relay important guest information to the appropriate departments to enhance service delivery.
  • Educational Requirement: A High School diploma or equivalent is mandatory.
  • Experience: A minimum of one year in a comparable hotel role is required.
  • Technical Skills: Basic computer proficiency is essential for this position.

Crestline Hotels & Resorts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.