Overnight Hotel Auditor

1 week ago


Asheville, North Carolina, United States Earth Fare Full time
Position Overview

The Overnight Auditor plays a crucial role in ensuring guests experience a warm and welcoming environment during their stay. This position involves delivering exceptional front desk service while adhering to the brand's high standards.

Key Responsibilities
  • Facilitate a smooth and pleasant check-in and check-out process for guests.
  • Welcome guests and manage hotel registration and transactions efficiently.
  • Stay informed about hotel amenities, services, and nearby attractions.
  • Address guest feedback and concerns promptly to ensure complete satisfaction.
  • Collaborate with other departments to fulfill guest requests.
  • Maintain an updated communication log to keep abreast of hotel developments.
  • Prepare end-of-shift reports and communications for management.
  • Handle reservations in line with the hotel's revenue management strategies.
  • Process guest credit transactions during check-in, following hotel policies.
  • Answer and manage incoming calls to the hotel.
  • Document special billing instructions and communicate with the Accounting department.
  • Obtain necessary approvals for guest transactions.
  • Adhere to hotel cash handling policies.
  • Ensure confidentiality of guest information.
  • Conduct the night audit process and complete all required reporting.
Qualifications
  • Previous experience in hotel front desk operations is advantageous.
  • Availability to work evenings, weekends, and holidays.
  • Strong communication skills to interact effectively with guests and team members.
  • Proficient in computer usage.
  • High School diploma or GED equivalent is required.


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