Customer Service Representative

3 hours ago

Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers, building strong relationships, and addressing their inquiries and concerns.

Key Responsibilities
  • Provide excellent customer service by responding promptly to inquiries, answering questions, and offering guidance on insurance products and coverage options.
  • Assist clients with policy changes, updates, and claims processing, ensuring accurate and efficient policy management.
  • Analyze customer situations and find effective solutions to meet their needs, demonstrating critical thinking and problem-solving skills.
  • Work collaboratively with our team and other professionals in a supportive and inclusive environment, contributing to a positive team dynamic and sharing knowledge and expertise.
Requirements
  • Exceptional interpersonal and communication skills, both written and verbal, to engage effectively with customers and team members.
  • Strong customer service orientation and a genuine desire to assist and support customers.
  • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
  • Attention to detail and excellent organizational skills to ensure accurate policy management and documentation.
  • Proficient computer skills, including knowledge of relevant software systems and the ability to learn new tools and technologies.
About Our Agency

Our agency, Andy Herrero - State Farm Agent, is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and achieve their dreams. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

We are an established, growth-oriented agency with a team of highly motivated individuals who attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our well-trained team uses state-of-the-art technology to achieve outstanding results.

Benefits
  • Growth potential and opportunity for advancement within our office.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.
Compensation

$38, $55,000.00 per year.

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