Client Relationship Manager

2 weeks ago

Madison, Florida, United States Conexon, LLC Full time

Job Type

Full-time

Description

The Client Relationship Manager (CRM) acts as the primary advocate for clients, ensuring their satisfaction with every interaction with Conexon, LLC. In this capacity, you will engage in the onboarding, management, retention, and expansion of your designated client portfolio. The CRM is responsible for facilitating the deployment of business solutions for new clients and serving as the main point of contact for current clients. This role requires managing expectations and acting as a key escalation point to resolve issues effectively.

A successful CRM will cultivate relationships with users, influencers, and decision-makers within each organization; possess a thorough understanding of Conexon, LLC's offerings and the Unified Communications sector; and excel in a dynamic environment.

Key Responsibilities:

  • Collaborate with Operations to support fiber and voice service implementations, ensuring all documentation is accurate and complete, coordinating surveys, and managing orders within Conexon, LLC's systems.
  • Analyze client requirements and partner with Sales to create tailored presentations that propose effective solutions.
  • Work closely with internal teams (Support, Implementation, Billing, Engineering) to exchange information, coordinate efforts, and guarantee comprehensive client satisfaction.
  • Foster strong relationships with key stakeholders to retain accounts.
  • Ensure clients receive exceptional Sales and Operational Customer Service.
  • Gather client feedback to enhance service quality.
  • Confirm that recommended products and services meet client needs.
  • Effectively communicate information and respond to inquiries in both individual and small group settings.
  • Maintain up-to-date product information and pricing.
  • Participate in corporate initiatives, including forecasts and opportunity management, to achieve performance targets.
  • Attend marketing events and trade shows as required.
  • Assist with ongoing process improvements as necessary.
  • Perform any other related duties as assigned.
  • Report directly to the Director of Sales.
Sales Support
  • Handle inbound commercial sales inquiries, gather pertinent information, and direct to the appropriate sales representative.
  • Identify and pursue upselling opportunities through proactive engagement with the existing client base.
  • Recognize new sales opportunities and refer them to the sales division.
Client Account Information Provider

Act as a point of contact for clients, providing information related to account inquiries, including licenses, services, contracts, audits, and billing questions.

Escalation Point of Contact

As the client advocate, facilitate problem resolution through effective communication with both internal teams and clients regarding implementation, support, training, and billing issues.

Support Marketing Activities

Assist in marketing initiatives by promoting campaigns, presenting sales materials, and attending customer events and industry conferences.

Qualifications:
  • Ability to manage multiple tasks effectively.
  • Thrive in a fast-paced environment.
  • Highly motivated and results-driven.
  • Capable of planning and executing responsibilities with minimal supervision.
  • Customer service-oriented with a keen attention to detail.
  • Collaborative team player.
  • Proficient in computer usage and familiar with software tools (e.g., Microsoft Word, Excel, PowerPoint, Outlook).
  • Experience with CRM tools is preferred.
  • Proven track record of building relationships with C-level executives.
  • Excellent communication skills, including writing, speaking, and presentation abilities.
Regular attendance and adherence to company policies are essential.

Education Level: Preferred College Degree

Experience: Preferred Telecom Account Management Experience

Compensation: Base Salary + Bonus

Company Benefits Include:
  • Paid time off
  • Comprehensive benefits (health, dental, vision)
  • Life insurance
  • Long-term and short-term disability insurance
  • Retirement benefits

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