Front Desk Ambassador
1 week ago
About the Role
We're seeking a highly skilled and enthusiastic Host/Support Associate to join our team at Kimpton Hotels & Restaurants. As a Host/Support Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from the moment they arrive.
Key Responsibilities
- Provide warm and welcoming greetings to all guests, ensuring a positive first impression.
- Manage reservations and seating, ensuring fair and consistent allocation of tables.
- Accurately handle paperwork, stock, and maintain the host stand to ensure a clean and organized environment.
- Receive and coordinate incoming calls, accurately booking reservations for guests.
- Take room service orders and ensure timely delivery.
- Monitor the floor and tables for accuracy and cleanliness, assisting in bussing tables as needed.
- Support servers by refilling beverages and performing other restaurant and customer service-related tasks.
- Be flexible and willing to take on additional responsibilities as needed, as we all wear multiple hats here at Kimpton.
Requirements
- Previous customer service or hospitality experience is preferred.
- Able to prioritize multiple tasks in a dynamic environment.
- Able to learn, retain, and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
- Excellent interpersonal communication skills, a real passion for hospitality, and a love for crafting unique and memorable experiences for guests.
- Food Handler Certification (if applicable).
- Flexible schedule and ability to work weekends, nights, and holidays when needed.
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