Front Desk Manager

11 hours ago

Portland, Oregon, United States Radisson Hotel Portland Airport Full time
{"title": "Front Desk Supervisor", "description": "Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team at Radisson Hotel Portland Airport. The ideal candidate will be responsible for directing, planning, and coordinating activities to ensure prompt, courteous service to all guests and guarantee their experiences are distinctively supreme.

Key Responsibilities:

  • Oversee all aspects of guest registration and check-out processes
  • Maintain high standards of customer service and enforce zero tolerance for poor service
  • Manage reservation processes for both social and group guests
  • Train and supervise front desk staff
  • Assist in maintaining budget controls and increasing transient sales

Essential Functions:

  • Manage all aspects of guest registration and check-out following prescribed procedures
  • Assist in administering communication policies between front desk staff, guests, and hotel
  • Maintain and enforce high levels of customer service
  • Respond to guest inquiries, requests, and complaints
  • Implement reservation processes for social and group guests
  • Maintain comprehensive knowledge of hotel facilities, room types, rates, and packages
  • Assist with staff documentation, including hiring, performance evaluations, and terminations
  • Plan, direct, and coordinate monitoring of front desk activities
  • Train staff on selling techniques, customer service skills, and hotel promotions
  • Increase transient sales and maintain budget controls
  • Drive company vans for guests when required
  • Assist with monthly staff meetings
  • Perform all other duties as assigned

Qualifications:

  • Two years of hotel front desk experience preferred
  • Previous supervisory experience preferred
  • Possession of required government licenses or certificates
  • Strong knowledge of front office operations
  • Detail-oriented with excellent organizational skills
  • Ability to read, write, problem-solve, and communicate effectively
  • Maintain a professional appearance at all times
  • Prior cash handling experience
  • Ability to multi-task and work well under pressure
  • Capable of following verbal and written instructions
  • Flexible schedule availability

We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation: 19-19 Hourly Wage

", "lang_code": "en"}

  • Front Desk Manager

    4 weeks ago

    Portland, Oregon, United States Radisson Hotel Portland Airport Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Radisson Hotel Portland Airport. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front desk staff.Key ResponsibilitiesGuest Service Delivery:...

  • Front Desk Operations Manager

    3 weeks ago

    Portland, Oregon, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Azul Hospitality. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk department and providing exceptional guest service.Key ResponsibilitiesFront Desk Operations: Assist the Front...

  • Front Desk Operations Manager

    3 weeks ago

    Portland, Oregon, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Azul Hospitality. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk department and providing exceptional guest service.Key ResponsibilitiesFront Desk Operations: Assist the Front...

  • Front Desk Operations Manager

    2 days ago

    Portland, Oregon, United States Explor Crater Lake, LLC Full time

    Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk at the lodge at Crater Lake National Park. This role ensures that guests receive excellent customer service and that all front desk staff are properly trained and performing their duties effectively.ResponsibilitiesWork directly with the AGM of Lodging...

  • Front Desk Associate

    2 weeks ago

    Portland, Oregon, United States Gold's Gym Washington Full time

    {"title": "Front Desk Associate", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold\u2019s Gym Washington. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our members and guests, and...

  • Front Desk Supervisor

    4 weeks ago

    Portland, Oregon, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and maintaining a high level of hospitality.Key...

  • Front Desk Supervisor

    2 weeks ago

    Portland, Oregon, United States Sage Hospitality Group Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Bidwell Hotel. As a key member of our front office team, you will be responsible for ensuring a seamless and exceptional guest experience.Key Responsibilities:Supervise and train front desk staff to provide excellent customer...

  • Front Desk Supervisor

    6 days ago

    Portland, Oregon, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Azul Hospitality. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of our front desk department.Key ResponsibilitiesAssist the Front Office Manager in the daily...

  • Front Desk Supervisor

    3 days ago

    Portland, Oregon, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Westin Portland Harborview. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.ResponsibilitiesAssist the Front Desk...

  • Front Desk Supervisor

    4 weeks ago

    Portland, Oregon, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and maintaining a high level of hospitality.Key...

  • Front Desk Associate

    4 weeks ago

    Portland, Oregon, United States Gold's Gym Washington Full time

    Job Summary:We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold's Gym Washington. As a Front Desk Associate, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive experience for our members and guests.Key Responsibilities:Customer Service:...

  • Front Desk Supervisor

    1 week ago

    Portland, Oregon, United States Westin Portland Harborview Full time

    Job SummaryAs a Front Desk Supervisor at the Westin Portland Harborview, you will play a key role in ensuring that our guests receive exceptional service and have a memorable stay. This is an exciting opportunity to join a dynamic team and contribute to the success of our hotel.ResponsibilitiesAssist the Front Desk Manager and General Manager in providing...

  • Front Desk Representative

    3 weeks ago

    Portland, Oregon, United States Hyatt Place Portland Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Portland Airport/Cascade Station. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesGuest Registration and Check-In/Check-Out:...

  • Front Desk Supervisor

    3 weeks ago

    Portland, Oregon, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front office, providing exceptional customer service, and maintaining a high level of hospitality.Key ResponsibilitiesFront Office Operations:...

  • Front Desk Representative

    2 weeks ago

    Portland, Oregon, United States McMenamins Full time

    {"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at McMenamins. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and ensuring a smooth and...

  • Front Desk Supervisor

    3 days ago

    Portland, Oregon, United States Radisson Hotel Portland Airport Full time

    We are seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team at Radisson Hotel Portland Airport. The ideal candidate will be responsible for directing, planning, and coordinating activities to ensure prompt, courteous service to all guests and guarantee their experiences are distinctively supreme.Key...

  • Front Desk Representative

    2 weeks ago

    Portland, Oregon, United States Sage Hospitality Full time

    {"Job Overview": "As a Front Desk Agent at Sage Hospitality, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience. Your role will involve responding to inquiries, resolving issues, and providing accurate information to guests. You will also be responsible for managing the front desk...

  • Front Desk Supervisor

    5 days ago

    Portland, Oregon, United States Westin Portland Harborview Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Westin Portland Harborview. As a key member of our front office team, you will be responsible for providing exceptional guest service, maximizing room revenue, and ensuring a seamless and efficient check-in and check-out experience for our...

  • Front Desk Representative

    1 week ago

    Portland, Oregon, United States Hyatt Place Portland Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Portland Airport/Cascade Station. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Guest Registration: Register guests in a...

  • Front Desk Representative

    5 days ago

    Portland, Oregon, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesGreet and welcome guests upon...