Front Desk Supervisor
1 day ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Radisson Hotel in Portland. As a key member of our front office team, you will be responsible for directing and coordinating the activities of our front desk staff to ensure exceptional service to our guests.
Key Responsibilities:
- Oversee all aspects of guest registration and check-out, ensuring adherence to prescribed procedures
- Assist in administering policies for communication between front desk, guests, and other hotel staff
- Maintain and enforce high standards of customer service, with a focus on delivering distinctively supreme experiences
- Respond to inquiries about hotel policies, services, and requests
- Understand hotel operations, including room types, rates, packages, and meeting spaces
- Assist with front desk organization, programs, and systems to keep staff on task
- Complete employee documentation for the front desk team
- Plan, direct, and monitor the activities of front desk agents
- Train front desk staff on sales techniques, customer service, and hotel offerings
- Help drive transient sales and control budget/overtime through effective scheduling
- Shuttle guests in company vans when required
- Hold monthly meetings with the front desk team
Requirements:
- 2+ years of hotel front desk experience preferred
- Previous supervisory experience preferred
- Knowledge of front office operations and ability to plan, organize, and direct staff
- Detail-oriented with strong communication and problem-solving skills
- Ability to read, write, and effectively interact with guests and employees
- Maintain a professional appearance and have prior cash handling experience
- Skilled at multitasking and working well under pressure
- Can follow both verbal and written instructions
- Willing to work a flexible schedule
Physical Requirements:
- 3-6 hours
- Standing/Walking
- 1-3 hours
- Sitting
- Crouching/Bending/Stooping
- Reaching
- Grasping
- Up to 1 hour
- Pushing/Pulling
- Lifting/Carrying (up to 50 lbs.)
- Climbing Stairs
We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
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