Front Desk Associate
5 days ago
Terwilliger Plaza is seeking a highly skilled and detail-oriented Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, while also ensuring the smooth operation of our front desk area.
Key Responsibilities:- Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
- Manage the front desk area, including scheduling meeting room reservations, processing guest room reservations, and maintaining a clean and organized workspace.
- Operate the multi-line telephone console, answering and directing calls as needed.
- Monitor security cameras and intercom, reporting any issues or concerns to the appropriate personnel.
- Assist with project work, including creating Canvases on Screencloud and editing the monthly calendar.
- Process guest room reservations and inform housekeeping of guest arrivals and departures via radio and email.
- Sort excess member mail, accept packages and other deliveries, and distribute in-house mail.
- Complete clerical tasks, including typing on Microsoft Word, Excel, and Publisher, for members and other departments.
- Assist the Community Life Manager with project work and other tasks as needed.
- 2-4 years of reception/switchboard experience required.
- Proficient in Microsoft applications, including Outlook, Word, and Publisher.
- Highly computer literate, with the ability to learn new software platforms.
- High attention to detail and excellent communication skills.
The Front Desk Associate will work in a busy, open area office with frequent interpersonal interactions with staff, members, and other representatives. The position requires the ability to maintain confidentiality and composure during emergency situations.
Terwilliger Plaza is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.
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