Credit and Collections Specialist

6 hours ago

Tampa, Florida, United States ICP Group Full time
Job Title: Credit and Collections Specialist

We are seeking a skilled Credit and Collections Specialist to join our finance team at ICP Group. As a key member of our team, you will be responsible for resolving customer questions and issues, reviewing credit limits, and ensuring timely collections for your customer portfolio.

Responsibilities:
  • Maintain close customer relationships to ensure prompt payment per terms.
  • Identify trends that may indicate customer financial difficulties and proactively address.
  • Provide insights and suggestions for credit limits. Review customers that go on credit hold.
  • Collaborate with the sales, billing, customer service, and cash applications teams to set up customers for success and address issues.
  • Share opportunities for process improvements as a key member of the AR team.
  • Document activity in YayPay and apply team processes in collection efforts.
  • Support audits and internal projects, as needed.
Requirements:
  • Prior experience in credit and collections, cash applications, or billing.
  • Associate degree in finance or accounting, preferred but not required.
  • Basic understanding of accounting and order to cash cycle, including invoices, debits, credits, and internal controls.
  • Working knowledge of systems: ERPs, Microsoft Office (Excel, Word, Teams), Customer Portals.
  • Experience with a cash collections system like YayPay.
  • Customer service skills, including written and verbal communications, to handle disputes and queries with both internal and external customers.
  • Strong attention to detail and accuracy.
  • Able to work independently and with a team.
  • Demonstrates a positive attitude and takes a proactive approach.
  • Able to manage time and work towards deadlines.

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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