Member Service Representative

5 days ago


Manassas, Virginia, United States Northwest FCU Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Northwest Federal Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member experiences, facilitating member service transactions, and supporting services to positively impact member experience, sales, and service expectations.

Key Responsibilities
  • Member Service Transactions: Accurately and efficiently process member financial transactions, including deposits, withdrawals, loan payments, and check cashing.
  • Product/Service Solutions: Proactively identify opportunities to provide product/service solutions to members, ensuring each employee identifies members' financial needs and suggests appropriate Credit Union solutions.
  • Operational Oversight: Provide operational oversight, support, and resolve escalated requests, working in partnership with teams across the organization to deliver on projects that improve visibility into the member experience.
  • Member Experience: Provide exceptional member experiences, ensuring compliance with operational, security, and control policies/procedures, preventing fraud and protecting member assets.
  • Communication: Effective oral and written communication skills, interacting effectively with all levels of the organization and/or with members, communicating with tact and diplomacy, and exercising sound judgment, logic, and initiative while maintaining member confidentiality.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Minimum 2 years' experience in retail sales or customer service with cash handling experience, with previous experience at a financial institution preferred.
  • Skills: Accuracy and detail orientation, effective problem-solving skills, effective sales techniques, ability to use standard banking and office equipment and systems, and working knowledge of Microsoft Office products.
Work Environment

Monday-Thursday 9AM-5PM, Friday 9AM-6PM, and Saturday 9AM-1PM.



  • Manassas, Virginia, United States Northwest FCU Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Northwest FCU. As a key member of our branch team, you will be responsible for providing exceptional service to our members, facilitating financial transactions, and promoting our products and services.Key ResponsibilitiesMember Service: Provide...


  • Manassas, Virginia, United States Waste Connections Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Waste Connections. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.Key Responsibilities:Respond to customer inquiries and...


  • Manassas, Virginia, United States E E Wine Inc Full time

    Job Description**About Us**E E Wine Inc is a family-owned business that has been serving the community for generations. We pride ourselves on providing exceptional customer service and building strong relationships with our customers.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...


  • Manassas, Virginia, United States Riterug Flooring Full time

    Rite Rug Flooring is seeking a skilled and detail-oriented Field Representative to join our team.About the Role:We are a leading privately owned flooring company, dedicated to providing exceptional service to our customers. As a Field Representative, you will play a critical role in ensuring the quality and timeliness of our flooring installations.Key...


  • Manassas, Virginia, United States Pollo Campero Full time

    Job Summary:The Customer Service Representative, Cashiers role at Pollo Campero is to provide exceptional customer experiences by guiding guests through our menu and ensuring their orders meet their needs and expectations.Key Responsibilities:Guest Interaction: Welcome new and repeat guests, providing a warm and inviting atmosphere.Menu Knowledge: Be...


  • Manassas, Virginia, United States Cintas Full time

    About the RoleCintas is seeking a highly motivated and customer-focused Route Service Sales Representative to manage and grow customer accounts in the Rental Division. As a key member of our team, you will be responsible for delivering and picking up uniforms, shop towels, chemical cleaning products, and other rental items to our customers.Key...


  • Manassas, Virginia, United States Marines Service Co Full time

    Job OverviewAt Marines Service Co., we are seeking a skilled Plumbing Service Expert to join our team. As a key member of our organization, you will play a vital role in delivering exceptional plumbing services to our clients.Key Responsibilities:Diagnostic and Repairs: Utilize your expertise to diagnose and repair complex plumbing issues, including leaks,...


  • Manassas, Virginia, United States Pollo Campero Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Front of House Team Member at Pollo Campero. As a key member of our front-of-house team, you will be responsible for providing an exceptional dining experience for our customers.Key Responsibilities:Customer Service: Greet and welcome new and repeat guests,...


  • Manassas, Virginia, United States Didlake Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate at The UPS Store. As a key member of our retail team, you will be responsible for providing exceptional customer service, promoting products and services, and exceeding customer expectations.Key ResponsibilitiesCustomer Service:...


  • Manassas, Virginia, United States FVCBANK Full time

    Job OverviewPosition: Floating Customer Service Representative/TellerDepartment: Retail BankingReports To: Branch ManagerRole SummaryThe Floating Customer Service Representative (CSR)/Teller plays a crucial role in delivering banking products and services to individual and small business clients. This position involves engaging with customers to understand...


  • Manassas, Virginia, United States Jushi USA Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Coordinator at Jushi USA. As a key member of our patient experience team, you will be responsible for providing exceptional service to our patients and visitors, ensuring a seamless and delightful experience.Key ResponsibilitiesManage Patient...


  • Manassas, Virginia, United States Fish Window Cleaning Full time

    Responds within a day Advantages: Retirement plan Performance-based bonuses Company vehicle Complimentary meals & snacks Career advancement opportunities Fish Window Cleaning is seeking a dedicated individual to join our team as a sales representative. As the leading window cleaning service provider, you will have numerous advantages to present to potential...


  • Manassas, Virginia, United States Modern Remodeling, Inc. Full time

    About the RoleModern Remodeling, Inc. is seeking a highly motivated and results-driven Exterior Sales Representative to join our Storm Restoration team. As a key member of our sales team, you will be responsible for working with customers throughout the restoration process, from inspection to final walk-through.Key ResponsibilitiesMeet with prospective...


  • Manassas, Virginia, United States Direct Demo Full time

    Job DescriptionCompany OverviewDirect Demo is a leading provider of high-quality nutritional supplements, with a decade-long presence in Costco stores across the country.Job SummaryWe are seeking highly motivated and sales-driven individuals to join our team as Sales Representatives. As a Sales Representative, you will be responsible for promoting and...


  • Manassas, Virginia, United States Ace Hardware Full time

    Notice to Applicant about this Employer: You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store. The independent store owner is solely responsible for all employment-related decisions, including hiring, discipline, and scheduling. Ace Hardware Corporation will not...


  • Manassas, Virginia, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Food Service Worker to join our team at Compass Group, North America. As a Food Service Worker, you will be responsible for preparing, presenting, and serving food to our customers.Key Responsibilities:Food Preparation: Performs prep work such as washing, peeling, cutting, and seeding fruits and vegetables.Food...


  • Manassas, Virginia, United States Modern Remodeling, Inc. Full time

    Position Overview:Modern Remodeling, Inc. is a premier contractor specializing in insurance restoration, boasting over three decades of industry experience. We are on the lookout for enthusiastic and driven Roofing Sales Representatives to become integral members of our Storm Restoration division. In this role, you will focus on cultivating new business...


  • Manassas, Virginia, United States E E Wine Inc Full time

    Job DescriptionCrystal Clean Duct Service, LLC, a division of E.E. Wine, Inc., is seeking an experienced Sales Representative to help us grow our business.The ideal candidate will utilize their proven track record of sales success to identify and partner with new and existing clients to generate new business, connect with prospects, and close deals using...


  • Manassas, Virginia, United States Ace Hardware Full time

    Notice to Applicant about this Employer: You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner is solely responsible for and independently makes all decisions regarding employment matters, including hiring,...


  • Manassas, Virginia, United States Weed Man Lawn Care Manassas Full time

    POSITION SUMMARY:The Sales Associate plays a crucial role in understanding and addressing the service requirements of customers, guiding them towards suitable programs that cater to their needs. This position offers comprehensive training and continuous coaching, ensuring professional growth. Initially, this is a Part-Time permanent role, with the potential...