Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Front of House Team Member at Pollo Campero. As a key member of our front-of-house team, you will be responsible for providing an exceptional dining experience for our customers.
Key Responsibilities:
- Customer Service: Greet and welcome new and repeat guests, ensuring a warm and inviting atmosphere.
- Menu Knowledge: Be knowledgeable about our menu items, including ingredients, preparation methods, and pairing suggestions.
- Order Accuracy: Verify each guest order for accuracy, manage to-go orders, process POS transactions, and follow cash handling procedures.
- Cash Handling: Operate the cash register, count money, and provide change correctly.
- Teamwork: Assist with front-line food preparation procedures, such as packaging and taking orders to tables.
- Customer Satisfaction: Ensure customer satisfaction by providing quick, efficient service and quality products.
- Communication: Communicate effectively with colleagues and management in a fast-paced restaurant environment.
- Safety and Security: Follow and abide by all safety rules, policies, and procedures.
Requirements:
- Age: Must be 18 years of age or older.
- Language: Must be fluent in English and Spanish.
- Experience: Preferred: 1+ year of experience in similar roles.
- Physical Demands: Ability to lift and push 50 lbs, stand for long periods, and work in a fast-paced environment.
- Availability: Flexibility to work nights, weekends, and holidays.
- Personal Care and Hygiene: Must follow the company's Personal Care and Hygiene policies.
- Work Documents: Must be able to produce authorized U.S. work documents.
Compensation: Starting from USD $13.00/Hr.
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