Bilingual Patient Care Coordinator
2 weeks ago
Bilingual Patient Service Representative - Remote
Job Category: Member Services
Job Overview
As a Bilingual Patient Service Representative, you will be responsible for managing patient appointments and coordinating schedules for healthcare providers. Your role is essential in ensuring that patients receive timely and efficient service.
Company Overview
Activate Healthcare is dedicated to transforming the healthcare experience through innovative solutions and exceptional service. Our mission is to enhance healthcare delivery by providing accessible and effective care to our clients.
What We Offer:
- Flexible work schedule with the possibility of weekend and evening shifts based on operational needs.
- Competitive hourly wage.
- Comprehensive benefits package including medical, dental, vision, and retirement savings plans.
- Paid holidays and generous paid time off.
- Company-issued equipment for remote work.
Key Responsibilities:
- Schedule, coordinate, and adjust patient appointments according to established protocols.
- Confirm and update appointment details with patients, ensuring clarity on necessary items to bring.
- Provide information on appointment expectations, including cancellation policies.
- Respond to inquiries regarding directions, appointment times, and program details.
- Facilitate the new patient registration process and maintain accurate patient records.
- Manage communications via email and voicemail efficiently.
- Collaborate with healthcare providers and clinic staff to optimize scheduling.
- Deliver exceptional customer service while maintaining professionalism in all interactions.
- Meet performance metrics related to call handling and appointment management.
- Perform additional duties as assigned by management.
Minimum Qualifications:
- High school diploma or equivalent; advanced education is a plus.
- Bilingual in Spanish and English, with the ability to interpret medical documents.
- Experience in a high-volume medical call center or front desk environment.
- Strong customer service skills and familiarity with electronic medical records.
- Excellent communication skills, both verbal and written.
- Proficient in Microsoft Office Suite.
- Commitment to maintaining confidentiality and compliance with HIPAA regulations.
Join us in our mission to improve healthcare delivery and make a difference in the lives of our patients.
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