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Veteran Services Intake Coordinator

2 months ago

Fulton, New York, United States Volunteers of America Chesapeake and Carolina's (V Full time
Position Summary:

The Intake Specialist plays a crucial role as the first point of contact for individuals seeking assistance through the Supportive Services for Veteran Families (SSVF) program. This position is under the direct supervision of the Team Lead and is essential in guiding applicants through the eligibility and application process.

Key Responsibilities:
  • Engage with current and prospective veteran applicants, providing comprehensive information regarding the application procedures and policies associated with SSVF services.
  • Conduct data retrieval for applicants, ensuring accurate and timely information dissemination.
  • Prepare and manage various documentation, including forms, reports, and correspondence necessary for the application process.
  • Facilitate the mailing of decision letters, notifications for missing information, and hearing notices to applicants.
  • Collaborate effectively with local office Program Assistants, Case Managers, and Co-Team Leads to ensure a seamless intake experience for all veterans.
Data Management:

Perform initial data entry and updates within the AWARD Electronic Health Record system for SSVF. Maintain both electronic and paper applicant files, ensuring all entries are accurately recorded in the applicant database or other relevant systems.

Knowledge Maintenance:

Stay informed about the operational guidelines and eligibility criteria for all SSVF applicants, ensuring appropriate referrals to relevant grant sources for assistance.

Scheduling and Meetings:

As directed by the Team Lead, the Intake Specialist will develop and maintain a local office intake calendar, scheduling the necessary intake appointments within specified timelines. Attend applicant processing meetings, which may include evening sessions as required.

Applicant Support:

Assist applicants in completing necessary paperwork, provide explanations of the process, and address any questions they may have. Report weekly on the status of eligible and ineligible applicants, ensuring clear communication and support.

Collaboration and Training:

Foster relationships with inter-agency partners and departments to enhance housing and support services for applicants, particularly for veterans who may not qualify for SSVF. Participate in training, supervision, and regular staff meetings, contributing to the development of positive team dynamics.

Adherence to Standards:

Comply with agency policies, procedures, safety standards, and the professional code of ethics. Perform additional duties as assigned by the supervisor.

Qualifications:

Applicants should possess a minimum of a four-year degree or equivalent experience, with at least four years of direct work with families and at-risk populations, including homeless veterans and those facing mental health or economic challenges. Strong organizational skills, excellent communication abilities, and proficiency in Microsoft Office applications are essential. Bilingual candidates, particularly in Spanish, and those with Peer Support Specialist qualifications are preferred.