Intake Specialist

Volunteers of America Chesapeake and Carolinas is seeking a highly motivated and detail-oriented Intake Specialist to join our team. As an Intake Specialist, you will serve as the initial point of contact for applicants seeking SSVF services, providing critical support and guidance throughout the application process.

• Respond to inquiries from applicants regarding program eligibility requirements and other issues as needed.
• Receiving current and future veteran applicants regarding program application process and policies for SSVF services.
• Collaborate with local office Program Assistant, Case Managers, and Co-Team leads to serve all veterans during the intake process.
• Perform initial data entry and updates in AWARD: Electronic Health Record system for SSVF.
• Maintain electronic and paper applicant files, including making appropriate entries into the applicant database or other databases such as AWARDS and Smartsheet.
• Assist applicants in completing paperwork, obtains information, explains process, and answers applicants' questions.
• Reports weekly on eligible and ineligible applicants.
• Provides applicants with appropriate information and referral services.

• Minimum four-year degree or comparable - 4 years of experience working directly with families and at-risk populations.
• Ability to organize, assign tasks, and supervise volunteer staff.
• Excellent verbal and written communication skills.
• Ability to be proactive.
• Ability to work well with diverse populations.
• Requires ability to frequently face deadlines with attention to detail.
• Complete tasks along with required documentation in a timely manner.
• Proficiency in Microsoft Office Applications.
• Bilingual in Spanish preferred.
• Peer Support Specialist preferred.

This position requires a regular Monday-Friday weekday schedule. It is a nonexempt, salaried position and may require after-hours duties based upon the needs of the veterans that we serve.