FHA Content Management Specialist
2 weeks ago
Position: FHA Knowledge Content Manager
Location: Remote
Security Clearance: Public Trust Required
Dansources Technical Services is seeking a knowledgeable and detail-oriented FHA Knowledge Content Manager. The ideal candidate will possess extensive experience in single-family FHA mortgage processes, including the documentation of policies, procedures, and training materials.
This role is pivotal in supporting the mission of the US Department of Housing and Urban Development (HUD) and its Office of Single-Family Housing, which aims to foster strong, sustainable, and inclusive communities while providing quality affordable housing.
As the FHA Knowledge Content Manager, you will be responsible for ensuring that the content on HUD's FHA Knowledge Base Portal is accurate, up-to-date, and accessible. This portal serves as a crucial resource for both the mortgage industry and the general public, addressing their housing-related inquiries.
Key Responsibilities:
- Develop and update knowledge base content related to HUD and FHA programs to ensure alignment with current policies and procedures.
- Conduct regular audits to verify the accuracy, functionality, and formatting of published knowledge base articles.
- Adhere to deadlines for content updates in response to HUD requests and changes in FHA policies, following established operating procedures.
- Oversee the Knowledge Base Content team, assigning tasks and ensuring performance standards are met.
Essential Qualifications:
- Bachelor's degree or equivalent experience.
- A minimum of 4 years of experience with Single Family FHA origination policies and procedures.
- At least 4 years of experience in writing clear and comprehensible processes, procedures, or training content within the mortgage sector.
- Strong organizational and time management skills, with the ability to adapt to evolving systems, policies, and processes.
- Capability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
This position requires a comprehensive understanding of the production processes involved in creating high-quality content. The successful candidate will be adept at managing multiple projects, consulting with stakeholders to determine project requirements, and ensuring that the final output meets the highest standards of quality.
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