Customer Success Manager

1 day ago

Redwood City, California, United States C3 AI Full time
About the Role

C3 AI is seeking a highly skilled Customer Success Manager to join our support team in Redwood City, CA. As a key member of our customer success team, you will be responsible for overseeing and addressing our customers' technical needs, providing accurate technical service, and achieving set expectations to ensure customer satisfaction.

Key Responsibilities
  • Develop a broad understanding of C3 AI's high-value use cases and knowledge of successful case studies.
  • Identify and tailor the description and support of C3 AI capabilities to individual customer needs.
  • Lead use case scoping and data discovery workshops, analyze customers' needs, and suggest upgrades or additional software features to meet their requirements.
  • Drive software development process, prioritize or escalate tickets, and understand UX and engineering processes and interactions.
  • Report on product performance and provide customers' feedback to Product and Engineering to help identify potential new features or products.
  • Conduct user adoption workshops, define and help customers move along the adoption curve, and identify solution enhancements and change management needed to unlock additional usage and adoption.
  • Build the business relationship with the customer to engage and drive success, identify and act on new opportunities to expand and increase revenue.
Requirements
  • Bachelor's degree in economics, Computer Science, Engineering, Statistics, Mathematics, Operations Research, or a master's degree in similar fields.
  • Minimum of 2-5 years of Customer Success experience with enterprise SaaS solutions.
  • Experience working with customer engagements with exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering.
  • Credible customer presence, capable of communicating effectively, and stepping into a trusted advisor role.
  • Data-driven, analytically oriented, with a commitment to process improvement and customer value creation.
What We Offer

C3 AI provides excellent benefits, a competitive compensation package, and a generous equity plan. We are proud to be an Equal Opportunity and Affirmative Action Employer, and we do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

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