Customer Success Manager
1 day ago
C3 AI is seeking a highly skilled Customer Success Manager to join our support team in Redwood City, CA. As a key member of our customer success team, you will be responsible for overseeing and addressing our customers' technical needs, providing accurate technical service, and achieving set expectations to ensure customer satisfaction.
Key Responsibilities- Develop a broad understanding of C3 AI's high-value use cases and knowledge of successful case studies.
- Identify and tailor the description and support of C3 AI capabilities to individual customer needs.
- Lead use case scoping and data discovery workshops, analyze customers' needs, and suggest upgrades or additional software features to meet their requirements.
- Drive software development process, prioritize or escalate tickets, and understand UX and engineering processes and interactions.
- Report on product performance and provide customers' feedback to Product and Engineering to help identify potential new features or products.
- Conduct user adoption workshops, define and help customers move along the adoption curve, and identify solution enhancements and change management needed to unlock additional usage and adoption.
- Build the business relationship with the customer to engage and drive success, identify and act on new opportunities to expand and increase revenue.
- Bachelor's degree in economics, Computer Science, Engineering, Statistics, Mathematics, Operations Research, or a master's degree in similar fields.
- Minimum of 2-5 years of Customer Success experience with enterprise SaaS solutions.
- Experience working with customer engagements with exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering.
- Credible customer presence, capable of communicating effectively, and stepping into a trusted advisor role.
- Data-driven, analytically oriented, with a commitment to process improvement and customer value creation.
C3 AI provides excellent benefits, a competitive compensation package, and a generous equity plan. We are proud to be an Equal Opportunity and Affirmative Action Employer, and we do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
-
Customer Success Manager
5 days ago
Redwood City, California, United States SnapMagic Full time{"title": "Customer Success Manager", "description": "Drive Growth and Success with SnapMagicSnapMagic, a leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. Our innovative solution helps engineers design products 10x faster, and we're seeking a talented Customer Success Manager to join our team.Key...
-
Customer Success Manager
2 weeks ago
Redwood City, California, United States SnapMagic Full time{"title": "Customer Success Manager", "description": "Drive Growth and Success with SnapMagicSnapMagic, a leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. Our innovative solution helps engineers design products 10x faster, and we're seeking a talented Customer Success Manager to join our team.Key...
-
Customer Success Manager
1 month ago
Redwood City, California, United States LABINE AND ASSOCIATES, INC. Full time{"h1": "Customer Success Engineer", "p": "At Labine and Associates, Inc., we are seeking a highly skilled Customer Success Engineer to join our team. As a key player in our rapidly growing startup, you will have a direct impact on customer success and have the opportunity to shape and develop customer success processes from the ground up.", "ul": [{"li":...
-
Customer Success Manager
2 weeks ago
Redwood City, California, United States C3 AI Full timeAbout C3 AIC3 AI is a leading Enterprise AI software provider that accelerates digital transformation. Our proven C3 AI Platform offers comprehensive services to build enterprise-scale AI applications efficiently and cost-effectively.Job Title: Customer Success ManagerWe are seeking a highly qualified Customer Success Manager to join our support team in...
-
Customer Success Manager
2 weeks ago
Redwood City, California, United States Mathnasium of Redwood City Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Mathnasium of Redwood City. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing client relationships, and ensuring the success of our students.Key...
-
Customer Success Manager
6 days ago
Redwood City, California, United States LABINE AND ASSOCIATES, INC. Full timeCustomer Service EngineerWe are seeking a highly skilled Customer Service Engineer to join our team at LABINE AND ASSOCIATES, INC. This role involves onboarding new customers, maintaining ongoing relationships, and representing the customer's voice.Key Responsibilities:Onboarding: Guide new customers through the initial setup and integration of our technical...
-
Enterprise Customer Success Manager
3 weeks ago
Redwood City, California, United States Box Full timeUnlock Customer Success with BoxBox is the leading Content Cloud, trusted by over 115,000 organizations worldwide. As an Enterprise Customer Success Manager, you will play a vital role in driving growth and retention of our customer base, ensuring our clients receive exceptional value and remain engaged with Box.Key Responsibilities:Conduct customer...
-
Enterprise Customer Success Manager
10 hours ago
Redwood City, California, United States Box Full timeAbout BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform workflows across their organizations.Job SummaryWe are seeking an experienced Enterprise Customer Success...
-
Customer Success Specialist
1 week ago
Redwood City, California, United States LaBine and Associates Full timeJob OverviewWe are seeking a highly skilled Customer Service Engineer to join our team at LaBine and Associates. As a key player in our rapidly growing startup, you will have a direct impact on customer success and have the opportunity to shape and develop customer success processes from the ground up.Key Responsibilities:Onboarding: Guide new customers...
-
Customer Success Strategist
1 day ago
Redwood City, California, United States SnapMagic Full timeAbout the RoleSnapMagic, a pioneering platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. As a key member of our Customer Success team, you will play a pivotal role in driving growth within our customer base. You will guide global component manufacturers on their digital transformation journey, enabling a...
-
Customer Success Specialist
4 hours ago
Redwood City, California, United States LaBine and Associates Full timeCustomer Service EngineerWe are seeking a skilled Customer Service Engineer to join our team at LaBine and Associates. This role involves onboarding new customers, maintaining ongoing relationships, and representing the customer's voice.Key Responsibilities: Onboard new customers by guiding them through the initial setup and integration of our technical B2B...
-
Customer Success Manager
4 hours ago
Redwood City, California, United States Mathnasium of Redwood City Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Mathnasium of Redwood City. This role is responsible for delivering exceptional customer service, building strong relationships with clients, and driving business growth.Key Responsibilities:Schedule parents, clients, and instructors daily to ensure seamless communication...
-
Redwood City, California, United States Pop-Up Talent Full timeJob SummaryWe are seeking an experienced Enterprise Customer Success Manager to join our team at Pop-Up Talent. As a key member of our customer success team, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying new business opportunities.Key ResponsibilitiesDevelop and execute customer success...
-
Redwood City, California, United States Pubmatic Full timeJob Title: Associate Director, Customer Success, CommercePubMatic is seeking an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in Redwood City on a hybrid schedule.About the Role:This key hire will be the primary owner of our North America commerce and retail customer base. You will develop strategic...
-
Redwood City, California, United States Innova Solutions Full timeJob Title: Senior Manager of Medical Imaging Services and Customer SuccessWe are seeking an experienced Senior Manager to lead our Medical Imaging Services and Customer Success team. As a key member of our organization, you will be responsible for managing the installation and information security review process for new customers, as well as tracking...
-
Electrical Engineer Customer Success Specialist
4 weeks ago
Redwood City, California, United States SnapMagic Full timeAbout the RoleSnapMagic, a leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. As a pivotal member of our Customer Success team, you'll drive growth within our customer base by guiding global component manufacturers on their digital transformation journey.Key ResponsibilitiesOnboarding and Adoption:...
-
Customer Marketing Manager
2 weeks ago
Redwood City, California, United States Imperva Full timeJob Title: Customer Marketing ManagerAt Imperva, we're looking for a skilled Customer Marketing Manager to join our team. As a key member of our marketing team, you'll be responsible for amplifying the voice of our customers and building a customer-first mindset within the company.Key Responsibilities:Optimize all communication touch points across the...
-
Customer Marketing Manager
3 weeks ago
Redwood City, California, United States Imperva Full timeCyber Security Customer Marketing ManagerCyber security is a rapidly growing field, and Imperva is a leading provider of security solutions. As a Customer Marketing Manager, you will be responsible for amplifying the voice of Imperva customers and building a customer-first mindset within the company.Key Responsibilities:Optimize all communication touch...
-
Customer Operations Manager
1 week ago
Redwood City, California, United States C3 AI Full timeCustomer Operations ManagerC3 AI, a leading Enterprise AI software provider, is seeking a Customer Operations Manager to join our team at our headquarters in Redwood City, CA. As an integral member of the Customer Operations team, you will manage and optimize critical business processes to enable customer success supporting a global team.Key...
-
Customer Marketing Manager
2 days ago
Redwood City, California, United States Imperva Full timeCustomer Marketing ManagerAt Imperva, we're looking for a skilled Customer Marketing Manager to amplify the voice of our customers and build a customer-first mindset within our organization. As a key member of our marketing team, you'll be responsible for creating and executing programs that drive customer engagement, retention, and loyalty.Key...