Customer Success Manager

3 days ago

Redwood City, California, United States C3 AI Full time
About C3 AI

C3 AI is a leading Enterprise AI software provider that accelerates digital transformation. Our proven C3 AI Platform offers comprehensive services to build enterprise-scale AI applications efficiently and cost-effectively.

Job Title: Customer Success Manager

We are seeking a highly qualified Customer Success Manager to join our support team in Redwood City, CA. The ideal candidate will oversee and address our customers' technical needs, providing accurate technical service and achieving set expectations to ensure customer satisfaction.

Key Responsibilities:
  • Broad understanding of C3 AI high-value use cases with knowledge of most successful case studies.
  • Able to identify and tailor descriptions and support of C3 AI capabilities to individual customer needs.
  • Lead use case scoping and data discovery workshops, analyzing customers' needs and suggesting upgrades or additional software features to meet their requirements.
  • Drive software development process and prioritize or escalate tickets, understanding UX and engineering processes and interactions, and common Cloud services and infrastructure.
  • Report on product performance and provide customers' feedback to Product and Engineering to help identify potential new features or products.
  • Conduct user adoption workshops, define and help customers move along the adoption curve, identifying solution enhancements and change management needed to unlock additional usage and adoption.
  • Build the business relationship with the customer to engage and drive success, identifying and acting on new opportunities to expand and increase revenue.
Qualifications:
  • Bachelor's degree in economics, Computer Science, Engineering, Statistics, Mathematics, Operations Research, or master's degree in similar fields.
  • Minimum of 2-5 years of Customer Success experience with enterprise SaaS solutions.
  • Experience working with customer engagements with exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering.
  • Credible customer presence, capable of communicating effectively and stepping into a trusted advisor role.
  • Data-driven, analytically oriented, with a commitment to process improvement and customer value creation.
  • Demonstrated ability to navigate between the business and technical domains of a software implementation project while providing leadership in both areas.
  • Excellent presentation and written communication skills with keen attention to detail.
What We Offer:
  • Excellent benefits
  • Competitive compensation package
  • Generous equity plan

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

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