Real Estate Operations Manager

2 weeks ago


Wauwatosa, Wisconsin, United States Oakbrook Corporation Full time

JOB OVERVIEW

Oakbrook Corporation is in search of a skilled Real Estate Operations Manager who excels in communication. The ideal candidate recognizes that tenant satisfaction is paramount in our industry. Successful managers foster positive relationships with residents by delivering exceptional customer service. They consistently exhibit thoroughness, organization, and precision in their responsibilities. The Real Estate Operations Manager oversees all aspects of property management, including leasing, maintenance, resident interactions, rent collection, and invoice processing.

BENEFITS OF WORKING WITH US

  • Be part of a locally-owned enterprise serving the Midwest since 1987
  • Enjoy stability and strategic growth within the organization
  • Experience consistent scheduling that promotes work-life balance
  • Access a comprehensive benefits package, including generous paid time off, holidays, 401k, health, dental, vision, life insurance, long-term disability, employee assistance programs, and more

KEY RESPONSIBILITIES

  • Respond promptly and professionally to inquiries from residents and staff
  • Maintain relationships with residents, staff, owners, and vendors
  • Supervise and train property management staff
  • Prepare and monitor budgets as necessary (operating expenses, capital budgets, capital expenditures)
  • Generate monthly reports, lease summaries, and data collection
  • Ensure accurate invoice coding and approve payments
  • Review all lease agreements
  • Coordinate collection procedures for overdue accounts
  • Manage resident improvements, move-ins, and move-outs
  • Achieve occupancy targets
  • Market properties in accordance with Fair Housing regulations and Resident Selection Plans
  • Oversee property inspections (Investor, HUD, State Agency, etc.)
  • Respond to after-hours emergencies as necessary (maintenance handles most calls)
  • Ensure compliance with Affordable Housing Programs
  • Process move-ins and re-certification files, including income and asset verification
  • Demonstrate and uphold the values of Oakbrook Corporation
  • Perform other duties as assigned

QUALIFICATIONS AND SKILLS

  • High school diploma or GED required; Associate's or Bachelor's degree preferred
  • Experience in a supervisory role
  • Background in residential property management or a related field
  • Familiarity with Affordable Housing regulations
  • Exceptional interpersonal and communication abilities
  • Physical capability to conduct regular property inspections, with or without accommodations
  • Proficiency in software applications (MRI, VMS) and general computer skills
  • Valid driver's license is required

ABOUT OAKBROOK CORPORATION

Since 1987, we have proudly served the Midwest. Our team consists of customer service professionals who genuinely care about each other and our clients. We collaborate to create solutions and build lasting relationships. We believe that dedication, a commitment to excellence, and personal connections are essential to delivering the highest quality service.

From administrative to maintenance roles, our employees are dedicated and passionate about providing outstanding service to our clients. We offer a variety of vibrant career opportunities and welcome candidates who are eager to serve their community and explore new possibilities. We are committed to the ongoing growth, well-being, and work-life balance of all Oakbrook team members.



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