Retail Operations Supervisor

2 weeks ago


Wauwatosa, Wisconsin, United States Stein Garden Centers, Inc. Full time
Job Overview

Position: Retail Operations Supervisor

Reports to: Store Manager

Location: Wauwatosa, WI

Type: Non-Exempt

Summary: The Retail Operations Supervisor plays a crucial role in implementing the operational strategies that enhance the overall effectiveness of the store. This position emphasizes driving revenue growth, improving profitability, maintaining exceptional presentation standards, and delivering an outstanding customer experience while ensuring safety and security. The supervisor will also focus on attracting, retaining, and developing associates to position Stein Garden Centers, Inc. as the leading garden and home center.

Key Responsibilities:

  • Foster a workplace culture that embodies the vision, mission, and values of the organization.
  • Assist the Store Manager in achieving financial objectives by consistently exceeding customer expectations and maintaining operational excellence.
  • Gain a comprehensive understanding of daily operations to meet financial targets, adhere to budgets, and implement company initiatives and policies aligned with the corporate vision.
  • Oversee the execution of merchandising and marketing strategies, ensuring timely and accurate implementation and feedback.
  • Monitor daily store performance, regularly review key performance indicators, and collaborate with the Store Manager to address opportunities and achieve business goals.
  • Manage store processes including inventory management, staff scheduling, customer service, and overall store cleanliness while driving process improvements.
  • Ensure timely communication and implementation of company initiatives, objectives, and policies.
  • Encourage open communication among staff to promote positive morale and effective conflict resolution.
  • Comply with all regulatory and compliance requirements related to hiring, benefits, labor laws, and safety.
  • Lead safety and security initiatives to maintain a safe environment for customers and associates.
  • Report any deficiencies in property or equipment to the Store Manager to develop improvement plans.
  • Manage staffing levels, associate development, and succession planning while upholding company values.
  • Safeguard company assets, including physical structures, vehicles, inventory, and financial resources.

Qualifications:

  • Bachelor's Degree or a minimum of 2 years of relevant experience; supervisory experience is preferred.
  • General understanding of retail metrics and consumer trends.
  • Strong interpersonal skills to build effective relationships with store personnel, vendors, and corporate leadership.
  • Proficient in Microsoft Office and retail management software.
  • Excellent communication and motivational skills.
  • Ability to influence and lead teams towards achieving results.
  • Demonstrated capability to mentor and develop associates.
  • Strong organizational skills to manage multiple projects while ensuring a superior customer experience.
  • Willingness to support other store locations as needed.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit, stand, reach with hands and arms, walk, and communicate. The associate may occasionally need to climb, balance, stoop, kneel, crouch, or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Company Overview

Stein's is dedicated to being your trusted local resource, providing everything you need to create the garden, outdoor living space, and home of your dreams. Let us assist you in your growth journey.


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