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Real Estate Operations Manager

2 months ago

Wauwatosa, Wisconsin, United States Oakbrook Corporation Full time

JOB OVERVIEW

Oakbrook Corporation is in search of a skilled Real Estate Operations Manager who excels in communication. The ideal candidate recognizes that tenant satisfaction is paramount in our industry. Successful managers foster positive relationships with residents by delivering exceptional customer service. They consistently exhibit thoroughness, organization, and precision in their responsibilities. The Real Estate Operations Manager oversees all aspects of property management, including leasing, maintenance, resident interactions, rent collection, and invoice processing.

BENEFITS OF WORKING WITH US

  • Be part of a locally-owned organization that has been serving the Midwest since 1987
  • Enjoy stability and opportunities for strategic growth
  • Experience consistent scheduling that promotes work-life balance
  • Receive a comprehensive benefits package, including generous paid time off, holidays, 401k, health, dental, vision, life insurance, long-term disability, employee assistance programs, and more

KEY RESPONSIBILITIES

  • Respond promptly and professionally to inquiries from residents and staff
  • Maintain strong relationships with residents, employees, owners, and vendors
  • Supervise and mentor property staff
  • Prepare and manage budgets as necessary (operating expenses, capital budgets, capital expenditures)
  • Generate monthly reports, lease summaries, and data collection
  • Ensure accurate invoice coding and approve payments
  • Review all lease agreements
  • Coordinate collection efforts for overdue rent
  • Manage resident improvements, move-ins, and move-outs
  • Achieve occupancy targets
  • Market the property in accordance with Fair Housing regulations and the Resident Selection Plan
  • Oversee all property inspections (Investor, HUD, State Agency, etc.)
  • Address after-hours emergencies as necessary (maintenance handles most calls)
  • Ensure compliance with Affordable Housing Programs
  • Process move-ins and re-certification files, including income and asset verification
  • Demonstrate and uphold the values of Oakbrook Corporation
  • Perform other duties as assigned

QUALIFICATIONS

  • High school diploma or GED required; Associate's or Bachelor's degree preferred
  • Supervisory experience is essential
  • Experience in residential property management or a related field
  • Familiarity with Affordable Housing regulations
  • Exceptional interpersonal and communication skills
  • Physically capable of conducting regular property inspections, with or without accommodations
  • Proficient in software applications (MRI, VMS) and computer skills
  • Must hold a valid driver's license

ABOUT OAKBROOK CORPORATION

Since 1987, we have proudly served the Midwest. Our team is composed of customer service professionals who genuinely care about each other and our clients. We collaborate to develop solutions and build lasting relationships. We believe that dedication, a commitment to excellence, and personal connections are fundamental to delivering the highest value service possible.

From administrative to maintenance roles, our employees are personable and passionate about providing outstanding service to our clients. We are proud to offer numerous vibrant career opportunities and welcome all candidates who share a passion for community service and actively seek new challenges. We are dedicated to the continuous growth, well-being, and work-life balance of all Oakbrook team members.