Customer Success Manager

2 days ago


Redwood City, California, United States SnapMagic Full time

About the Role:

As a pivotal member of our Customer Success team at SnapMagic, you will be at the forefront of driving growth within our customer base. You will guide global component manufacturers on their digital transformation journey, enabling a new online channel for them to grow their influence within the engineering community.

Key Responsibilities:

Onboard and adopt new customers, ensuring a smooth transition onto the SnapMagic platform.
Develop and nurture strong, long-lasting relationships with key stakeholders within our customer base, serving as a trusted advisor and understanding their unique needs and goals.
Act as the voice of the customer within SnapMagic, advocating for their needs and priorities, gathering feedback, insights, and feature requests, and collaborating with product and development teams to continuously improve our platform.
Work closely with sales and account management teams to identify opportunities for upselling and cross-selling, ensuring high renewal rates by demonstrating ongoing value and ROI to our customers.

Requirements:

4+ years of experience in a customer-facing role, preferably in customer success, account management, or technical support within the SaaS industry.
Technical aptitude to quickly understand and articulate complex technical concepts related to our platform.
Strong communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
Customer-centric mindset, with a passion for delighting customers and driving their success.
Analytical skills, comfortable analyzing data and metrics to identify trends, track customer health, and drive insights for continuous improvement.

What We Offer:

At SnapMagic, we believe in fostering an environment where your career thrives, and your well-being is prioritized. Join us and enjoy the following perks and benefits:

Competitive compensation packages
Comprehensive Medical, Dental and Vision coverage + dependent coverage
401k plan
Innovative Work Environment- we value innovation and encourage creative thinking
Work life balance- flexible paid time off

Salary Range:

The expected salary range for this role is $120K-$170K, with the opportunity for significant variable incentive, along with equity. Job level and salary opportunities are evaluated through our interview process.



  • Redwood City, California, United States SnapMagic Full time

    {"title": "Customer Success Manager", "description": "Drive Growth and Success with SnapMagicSnapMagic, a leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. Our innovative solution helps engineers design products 10x faster, and we're seeking a talented Customer Success Manager to join our team.Key...


  • Redwood City, California, United States SnapMagic Full time

    {"title": "Customer Success Manager", "description": "Drive Growth and Success with SnapMagicSnapMagic, a leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. Our innovative solution helps engineers design products 10x faster, and we're seeking a talented Customer Success Manager to join our team.Key...


  • Redwood City, California, United States C3 AI Full time

    About C3 AIC3 AI is a leading Enterprise AI software provider that accelerates digital transformation. Our proven C3 AI Platform offers comprehensive services to build enterprise-scale AI applications efficiently and cost-effectively.Job Title: Customer Success ManagerWe are seeking a highly qualified Customer Success Manager to join our support team in...


  • Redwood City, California, United States Mathnasium of Redwood City Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Mathnasium of Redwood City. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing client relationships, and ensuring the success of our students.Key...


  • Redwood City, California, United States C3 AI Full time

    About the RoleC3 AI is seeking a highly skilled Customer Success Manager to join our support team in Redwood City, CA. As a key member of our customer success team, you will be responsible for overseeing and addressing our customers' technical needs, providing accurate technical service, and achieving set expectations to ensure customer satisfaction.Key...


  • Redwood City, California, United States LABINE AND ASSOCIATES, INC. Full time

    Customer Service EngineerWe are seeking a highly skilled Customer Service Engineer to join our team at LABINE AND ASSOCIATES, INC. This role involves onboarding new customers, maintaining ongoing relationships, and representing the customer's voice.Key Responsibilities:Onboarding: Guide new customers through the initial setup and integration of our technical...


  • Redwood City, California, United States Workboard Full time

    Job DescriptionWorkBoard is seeking a highly skilled Enterprise Customer Success Manager to join our team. As an Enterprise Customer Success Manager, you will be responsible for consulting clients on accelerating their company's growth plans and applying our solution to make alignment and accountability remarkably easy, so they can achieve great results.This...


  • Redwood City, California, United States Box Full time

    Unlock Customer Success with BoxBox is the leading Content Cloud, trusted by over 115,000 organizations worldwide. As an Enterprise Customer Success Manager, you will play a vital role in driving growth and retention of our customer base, ensuring our clients receive exceptional value and remain engaged with Box.Key Responsibilities:Conduct customer...


  • Redwood City, California, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform workflows across their organizations.Job SummaryWe are seeking an experienced Enterprise Customer Success...


  • Redwood City, California, United States LaBine and Associates Full time

    Job OverviewWe are seeking a highly skilled Customer Service Engineer to join our team at LaBine and Associates. As a key player in our rapidly growing startup, you will have a direct impact on customer success and have the opportunity to shape and develop customer success processes from the ground up.Key Responsibilities:Onboarding: Guide new customers...


  • Redwood City, California, United States SnapMagic Full time

    About the RoleSnapMagic, a pioneering platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. As a key member of our Customer Success team, you will play a pivotal role in driving growth within our customer base. You will guide global component manufacturers on their digital transformation journey, enabling a...


  • Redwood City, California, United States LaBine and Associates Full time

    Customer Service EngineerWe are seeking a skilled Customer Service Engineer to join our team at LaBine and Associates. This role involves onboarding new customers, maintaining ongoing relationships, and representing the customer's voice.Key Responsibilities: Onboard new customers by guiding them through the initial setup and integration of our technical B2B...


  • Redwood City, California, United States Mathnasium of Redwood City Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Mathnasium of Redwood City. This role is responsible for delivering exceptional customer service, building strong relationships with clients, and driving business growth.Key Responsibilities:Schedule parents, clients, and instructors daily to ensure seamless communication...


  • Redwood City, California, United States Pop-Up Talent Full time

    Job SummaryWe are seeking an experienced Enterprise Customer Success Manager to join our team at Pop-Up Talent. As a key member of our customer success team, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying new business opportunities.Key ResponsibilitiesDevelop and execute customer success...


  • Redwood City, California, United States Pubmatic Full time

    Job Title: Associate Director, Customer Success, CommercePubMatic is seeking an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in Redwood City on a hybrid schedule.About the Role:This key hire will be the primary owner of our North America commerce and retail customer base. You will develop strategic...


  • Redwood City, California, United States SnapMagic Full time

    About the RoleSnapMagic, a leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. As a pivotal member of our Customer Success team, you'll drive growth within our customer base by guiding global component manufacturers on their digital transformation journey.Key ResponsibilitiesOnboarding and Adoption:...


  • Redwood City, California, United States Innova Solutions Full time

    Job Title: Senior Manager of Medical Imaging Services and Customer SuccessWe are seeking an experienced Senior Manager to lead our Medical Imaging Services and Customer Success team. As a key member of our organization, you will be responsible for managing the installation and information security review process for new customers, as well as tracking...


  • Foster City, California, United States Conversica Full time

    Customer Success ManagerThe Customer Success Manager is a key role at Conversica, responsible for driving customer growth, adoption, and success. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries.Key Responsibilities:Develop a trusted advisor relationship with customer managers and...


  • Redwood City, California, United States Imperva Full time

    Job Title: Customer Marketing ManagerAt Imperva, we're looking for a skilled Customer Marketing Manager to join our team. As a key member of our marketing team, you'll be responsible for amplifying the voice of our customers and building a customer-first mindset within the company.Key Responsibilities:Optimize all communication touch points across the...


  • Redwood City, California, United States Imperva Full time

    Cyber Security Customer Marketing ManagerCyber security is a rapidly growing field, and Imperva is a leading provider of security solutions. As a Customer Marketing Manager, you will be responsible for amplifying the voice of Imperva customers and building a customer-first mindset within the company.Key Responsibilities:Optimize all communication touch...