Customer Success Manager
2 days ago
About the Role:
As a pivotal member of our Customer Success team at SnapMagic, you will be at the forefront of driving growth within our customer base. You will guide global component manufacturers on their digital transformation journey, enabling a new online channel for them to grow their influence within the engineering community.
Key Responsibilities:
Onboard and adopt new customers, ensuring a smooth transition onto the SnapMagic platform.
Develop and nurture strong, long-lasting relationships with key stakeholders within our customer base, serving as a trusted advisor and understanding their unique needs and goals.
Act as the voice of the customer within SnapMagic, advocating for their needs and priorities, gathering feedback, insights, and feature requests, and collaborating with product and development teams to continuously improve our platform.
Work closely with sales and account management teams to identify opportunities for upselling and cross-selling, ensuring high renewal rates by demonstrating ongoing value and ROI to our customers.
Requirements:
4+ years of experience in a customer-facing role, preferably in customer success, account management, or technical support within the SaaS industry.
Technical aptitude to quickly understand and articulate complex technical concepts related to our platform.
Strong communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
Customer-centric mindset, with a passion for delighting customers and driving their success.
Analytical skills, comfortable analyzing data and metrics to identify trends, track customer health, and drive insights for continuous improvement.
What We Offer:
At SnapMagic, we believe in fostering an environment where your career thrives, and your well-being is prioritized. Join us and enjoy the following perks and benefits:
Competitive compensation packages
Comprehensive Medical, Dental and Vision coverage + dependent coverage
401k plan
Innovative Work Environment- we value innovation and encourage creative thinking
Work life balance- flexible paid time off
Salary Range:
The expected salary range for this role is $120K-$170K, with the opportunity for significant variable incentive, along with equity. Job level and salary opportunities are evaluated through our interview process.
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