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Enterprise Customer Success Manager, SF Bay Area

1 month ago

Redwood City, California, United States Pop-Up Talent Full time
Job Summary

We are seeking an experienced Enterprise Customer Success Manager to join our team at Pop-Up Talent. As a key member of our customer success team, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying new business opportunities.

Key Responsibilities
  • Develop and execute customer success plans to drive customer adoption and growth
  • Build and maintain strong relationships with senior executives and program teams to ensure customer satisfaction and identify new business opportunities
  • Collaborate with cross-functional teams to develop and implement customer success strategies
  • Monitor and analyze customer health metrics to identify areas for improvement
  • Develop and deliver training programs to ensure customer proficiency with our platform
Requirements
  • 8-10 years of overall work experience with 5 years in Customer Success, Program Management, or Professional Services
  • Proven track record of driving customer adoption and growth in a SaaS technology company
  • Strong leadership and communication skills, with the ability to build and maintain strong relationships with senior executives and program teams
  • Ability to analyze complex customer data and develop actionable insights
  • Strong business acumen, with the ability to understand customer business needs and develop solutions to meet those needs
What We Offer
  • Competitive salary and equity package
  • Opportunity to work with a cutting-edge technology platform
  • Collaborative and dynamic work environment
  • Professional development opportunities