Customer Success Manager

4 days ago


Redwood City, California, United States SnapMagic Full time
{"title": "Customer Success Manager", "description": "Drive Growth and Success with SnapMagic

SnapMagic, a leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. Our innovative solution helps engineers design products 10x faster, and we're seeking a talented Customer Success Manager to join our team.

Key Responsibilities:
  • Onboarding and Adoption: Guide new customers through the onboarding process, ensuring a smooth transition onto the SnapMagic platform.
  • Relationship Management: Develop and nurture strong relationships with key stakeholders within our customer base, serving as a trusted advisor and understanding their unique needs and goals.
  • Customer Advocacy: Act as the voice of the customer within SnapMagic, advocating for their needs and priorities, and collaborating with product and development teams to continuously improve our platform.
  • Renewals and Expansion: Work closely with sales and account management teams to identify opportunities for upselling and cross-selling, ensuring high renewal rates by demonstrating ongoing value and ROI to our customers.
  • Technical Support: Serve as a technical resource for customers, troubleshooting issues, providing solutions, and escalating complex issues as needed, collaborating with our engineering and support teams to resolve customer challenges effectively.
Requirements:
  • 4+ years of experience in a customer-facing role, preferably in customer success, account management, or technical support within the SaaS industry.
  • Technical aptitude to quickly understand and articulate complex technical concepts related to our platform.
  • Strong communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
  • A customer-centric mindset, with a passion for delighting customers and driving their success.
  • Analytical skills, comfortable analyzing data and metrics to identify trends, track customer health, and drive insights for continuous improvement.
Perks and Benefits:
  • A competitive compensation package, including a salary range of $120K-$170K, with significant variable incentive and equity opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage, 401k plan, and innovative work environment.
  • A flexible work-life balance, with paid time off and opportunities for growth and development.
", "lang_code": "en"}

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