Enterprise Customer Success Manager

4 weeks ago


Redwood City, California, United States Workboard Full time
Job Description

WorkBoard is seeking a highly skilled Enterprise Customer Success Manager to join our team. As an Enterprise Customer Success Manager, you will be responsible for consulting clients on accelerating their company's growth plans and applying our solution to make alignment and accountability remarkably easy, so they can achieve great results.

This role presents a rare opportunity to see first-hand and influence how companies and teams formulate their strategic objectives, operationalize them to drive results, and make a tangible impact on employee engagement and business results. You'll form strategic advisor relationships with C-Level Executives, and coach their team to manage, communicate and operationalize their results achievement.

Key Responsibilities:

  • Construct and execute self-sustaining programs that alter the way the largest global companies run their businesses and drive outcomes that provide incredible value.
  • Form deep, highly trusted relationships with Senior Executives and Program Teams guiding them to ensure WorkBoard is embedded with expert communities, strong team communications, and meaningful training specific for their teams.
  • Train and enable our customers to increase the business results they realize from the platform by finding the most impactful ways to apply our solution in the context of their business needs.

Requirements:

  • 8 - 10 years of overall work experience with 5 years in Customer Success, Program Management, or Professional Services.
  • You have worked either in, or for, a high-growth SaaS technology company and have an arsenal of successful management, communication, and change management tactics that have driven successful application adoption and a great customer experience.

What We Offer:

  • A competitive salary range of $175,000 to $195,000 + equity + benefits.
  • A dynamic and collaborative team environment.
  • The opportunity to work with a cutting-edge technology platform.

How to Apply:

Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you



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