Customer Success Specialist

4 weeks ago


Redwood City, California, United States LaBine and Associates Full time
Customer Service Engineer

We are seeking a skilled Customer Service Engineer to join our team at LaBine and Associates. This role involves onboarding new customers, maintaining ongoing relationships, and representing the customer's voice.

Key Responsibilities:

  • Onboard new customers by guiding them through the initial setup and integration of our technical B2B software products.
  • Nurture ongoing relationships with approximately 40 enterprise customers, ensuring their needs are met and exceeded.
  • Act as the advocate for customer needs and feedback within the company, driving improvements and enhancements.
  • Lead monthly check-ins and quarterly business reviews to ensure customer satisfaction and identify opportunities for growth.
  • Develop and refine customer success processes from scratch to enhance the overall customer experience.
  • Serve as the first point of contact for customers, addressing issues and providing solutions as needed.

Must-Have Qualifications:

  • Proven track record in a customer-facing role within companies that offer technical B2B software products.
  • Hands-on experience in early-stage startups, from seed through Series C funding stages.
  • Significant experience managing relationships with enterprise customers.
  • Demonstrated stability with no more than one or two short tenures in the past five years.
  • Experience at well-regarded or recognizable companies in the industry.

Strongly Preferred:

  • Background or degree in a technical field.
  • Relevant educational qualifications in a technical discipline.

What's great about this role?

  • Be a key player in a rapidly growing startup with a direct impact on customer success.
  • Opportunity to shape and develop customer success processes from the ground up.
  • Work closely with a passionate and innovative team in a supportive and collaborative environment.

If you are a driven professional with a blend of technical expertise and customer management experience, and you thrive in a startup environment, we'd love to hear from you.



  • Redwood City, California, United States C3 AI Full time

    About the RoleC3 AI is seeking a highly skilled Customer Success Manager to join our support team in Redwood City, CA. As a key member of our customer success team, you will be responsible for overseeing and addressing our customers' technical needs, providing accurate technical service, and achieving set expectations to ensure customer satisfaction.Key...


  • Redwood City, California, United States C3 AI Full time

    Customer Success Manager Job DescriptionC3 AI is a leading Enterprise AI software provider seeking a highly qualified Customer Success Manager to join the support team in Redwood City, CA. The ideal candidate will oversee and address our customers' technical needs, providing accurate technical service and achieving set expectations to ensure customer...


  • Redwood City, California, United States SnapMagic Full time

    About the RoleSnapMagic, a pioneering platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. As a key member of our Customer Success team, you will play a pivotal role in driving growth within our customer base. You will guide global component manufacturers on their digital transformation journey, enabling a...


  • Redwood City, California, United States SnapMagic Full time

    About the Role:As a pivotal member of our Customer Success team at SnapMagic, you will be at the forefront of driving growth within our customer base. You will guide global component manufacturers on their digital transformation journey, enabling a new online channel for them to grow their influence within the engineering community.Key Responsibilities:...


  • Redwood City, California, United States Workboard Full time

    Job DescriptionWorkBoard is seeking a highly skilled Enterprise Customer Success Manager to join our team. As an Enterprise Customer Success Manager, you will be responsible for consulting clients on accelerating their company's growth plans and applying our solution to make alignment and accountability remarkably easy, so they can achieve great results.This...


  • Redwood City, California, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform workflows across their organizations.Job SummaryWe are seeking an experienced Enterprise Customer Success...


  • Redwood City, California, United States SCIEX Full time

    About the RoleSCIEX, a leading provider of mass spectrometry and capillary electrophoresis solutions, is seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our Customer Service Organization, you will be responsible for ensuring seamless customer interactions from receipt of purchase order through delivery and...


  • Redwood City, California, United States Pop-Up Talent Full time

    Job SummaryWe are seeking an experienced Enterprise Customer Success Manager to join our team at Pop-Up Talent. As a key member of our customer success team, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying new business opportunities.Key ResponsibilitiesDevelop and execute customer success...


  • Redwood City, California, United States Mathnasium of Redwood City Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Mathnasium of Redwood City. This role is responsible for delivering exceptional customer service, building strong relationships with clients, and driving business growth.Key Responsibilities:Schedule parents, clients, and instructors daily to ensure seamless communication...


  • Redwood City, California, United States SCIEX Full time

    For over 50 years, SCIEX has been a leader in mass spectrometry and capillary electrophoresis technologies. Our products empower customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you'll...

  • KFC Team Member

    4 weeks ago


    Redwood City, California, United States KFC South Bay Full time

    Job Title: KFC Team Member - Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a KFC Team Member - Customer Experience Specialist. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for every guest who...


  • Foster City, California, United States Conversica Full time

    Customer Success ManagerThe Customer Success Manager is a key role at Conversica, responsible for driving customer growth, adoption, and success. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries.Key Responsibilities:Develop a trusted advisor relationship with customer managers and...


  • Redwood City, California, United States State Farm Mutual Automobile Insurance Company Full time

    Job SummaryState Farm Mutual Automobile Insurance Company is seeking a skilled Property Claims Specialist to join our team. As a Property Claims Specialist, you will be responsible for handling accident and weather-related claims for homeowners, commercial properties, and large losses. You will be the first point of contact to meet with our insureds, explain...


  • Redwood City, California, United States SightCall Full time

    Job SummaryWe are seeking a highly skilled Technical Solutions Specialist to join our team at SightCall. In this role, you will provide advanced technical expertise and support to customers during deployment and integration of our products and services.As a Technical Solutions Specialist, you will be responsible for developing and implementing custom...


  • Redwood City, California, United States Imperva Full time

    Job SummaryImperva is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing tier 1 support to our worldwide employees on all IT matters. This includes developing business flows and automating case handling and assignment, managing employee on and off boarding, and hosting...


  • Redwood City, California, United States Planned Parenthood Mar Monte Full time

    Job Summary:Planned Parenthood Mar Monte is seeking a skilled Health Services Specialist I to join our team. As a key member of our healthcare team, you will provide direct service in all health center specific areas, including sexual and reproductive health, abortion, prenatal, family medicine, and more.Responsibilities:Provides patients with accurate...


  • Redwood City, California, United States Certus Pest Inc Full time

    Job OverviewAt Certus Pest Inc, we're seeking a skilled Pest Control Specialist to join our team. As a key player in our mission to deliver exceptional service quality and customer satisfaction, you'll be responsible for inspecting customers' homes or businesses, developing treatment plans, and applying pest control treatments.Key Responsibilities:Inspecting...


  • Redwood City, California, United States Omni Inclusive Full time

    Job Summary:We are seeking a highly skilled and motivated Collections Specialist to join our team at Omni Inclusive. As a Collections Specialist, you will be responsible for managing customer accounts, resolving disputes, and providing exceptional customer service.Key Responsibilities:Manage customer accounts, including collections, refunds, and account...


  • Culver City, California, United States David Church Full time

    Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth through effective marketing and sales strategies.Key...


  • Redwood City, California, United States Imperva Full time

    Cybersecurity ExpertiseCybersecurity is a rapidly growing field, and Imperva is a leading provider of cybersecurity solutions. As a Customer Marketing Manager, you will be responsible for amplifying the voice of Imperva customers and building a customer-first mindset within the company.Key ResponsibilitiesOptimize all communication touch points across the...