Customer Success Specialist
4 weeks ago
We are seeking a skilled Customer Service Engineer to join our team at LaBine and Associates. This role involves onboarding new customers, maintaining ongoing relationships, and representing the customer's voice.
Key Responsibilities:
- Onboard new customers by guiding them through the initial setup and integration of our technical B2B software products.
- Nurture ongoing relationships with approximately 40 enterprise customers, ensuring their needs are met and exceeded.
- Act as the advocate for customer needs and feedback within the company, driving improvements and enhancements.
- Lead monthly check-ins and quarterly business reviews to ensure customer satisfaction and identify opportunities for growth.
- Develop and refine customer success processes from scratch to enhance the overall customer experience.
- Serve as the first point of contact for customers, addressing issues and providing solutions as needed.
Must-Have Qualifications:
- Proven track record in a customer-facing role within companies that offer technical B2B software products.
- Hands-on experience in early-stage startups, from seed through Series C funding stages.
- Significant experience managing relationships with enterprise customers.
- Demonstrated stability with no more than one or two short tenures in the past five years.
- Experience at well-regarded or recognizable companies in the industry.
Strongly Preferred:
- Background or degree in a technical field.
- Relevant educational qualifications in a technical discipline.
What's great about this role?
- Be a key player in a rapidly growing startup with a direct impact on customer success.
- Opportunity to shape and develop customer success processes from the ground up.
- Work closely with a passionate and innovative team in a supportive and collaborative environment.
If you are a driven professional with a blend of technical expertise and customer management experience, and you thrive in a startup environment, we'd love to hear from you.
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