Exterior Glass Cleaning Specialist

3 weeks ago

Mescalero, New Mexico, United States Inn of the Mountain Gods Full time
Job Overview

Position Title: Window Washer

Reports To: Director, Manager of Facilities & Engineering

Supervises: N/A

Position Summary

The primary responsibility of the window washer is to ensure the cleanliness of all interior and exterior windows across the resort. The ideal candidate should possess expertise in addressing and eliminating hard water stains. Additionally, the role may involve performing basic maintenance tasks for the resort and its facilities. While executing window washing duties, the team member will frequently need to navigate ladders and scaffolding at heights of up to 80 feet and must be capable of lifting weights of 50 pounds or more.

Key Responsibilities

  • Skill Set
  • Demonstrates and articulates Hospitality Behaviors and Performance Standards.
  • Knows where to source information necessary to meet task standards.
  • Can convey and demonstrate the technical skills required to fulfill tasks to the expected standard.
  • Understands the behavioral values essential for task completion.
  • Proactively addresses problems and seeks solutions independently.
  • Knows how to seek assistance when necessary to achieve objectives.
  • Possesses comprehensive knowledge of IMGR&C products and services.
  • Provides guests with accurate directions and venue information, addressing all feedback promptly and professionally.
  • Performance Metrics
  • Achieves expected outcomes and standards in Key Responsibilities and technical/operational SOPs.
  • Adapts to challenges by exploring alternative methods to achieve desired results.
  • Acts independently to address guest or internal customer needs in the absence of guidance.
  • Responds positively to change by applying skills effectively.
  • Supports the Quality Goal: "Do it right the first time."
  • Safeguards IMGR&C property, ensuring all areas and equipment are maintained in excellent condition.
  • Proposes enhancements to improve performance.
  • Behavioral Standards
  • Exhibits behavior that aligns with IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
  • Approaches all tasks with enthusiasm and inspires others to do the same.
  • Maintains a positive demeanor in all situations.
  • Respects the individuality of colleagues and fosters open communication.
  • Speaks positively about guests, team members, and the organization in all contexts.
  • Treats others with dignity and respect at all times.
  • Service Excellence
  • Serves others with dedication.
  • Identifies and communicates the needs of guests and colleagues.
  • Takes prompt action to meet or exceed service expectations.
  • Seeks opportunities to enhance individual or team service delivery.
  • Willingly provides assistance beyond job responsibilities to support resort success.
  • Takes ownership of guest issues until resolution is achieved.
  • Professional Conduct
  • Adheres to IMGR&C Appearance standards.
  • Professionally represents IMGR&C in all situations.
  • Attendance Standards
  • Complies with IMGR&C attendance policies.
  • Notifies supervisors of anticipated absences as early as possible.
  • Required to work during Marketing Special Events and Concerts.
  • Effective Communication
  • Provides timely information essential for others' success.
  • Shares necessary information with the next shift to ensure continuity.
  • Listens attentively to others and acts on their feedback.
  • Asks clarifying questions to understand expectations.
  • Reports all guest feedback to Supervisor or Manager.
  • Informs Supervisor or Manager of any issues regarding resort standards.
  • Team Collaboration
  • Prioritizes team success over individual achievements.
  • Assists colleagues in achieving their goals without prompting.
  • Takes initiative to resolve conflicts among team members.
  • Supports other departments in their success.
  • Shares ideas for enhancing team success and guest satisfaction with Supervisor or Manager.
  • Contributes to departmental and team meetings with constructive ideas.

Essential Duties and Responsibilities

  • Hand wash all exterior and interior windows using a squeegee.
  • Work from ladders and scaffolds at significant heights.
  • Ensure all windows are spotless, clear, and free from streaks.
  • Possess knowledge of treating and removing hard water stains.
  • Prioritize work orders to ensure timely completion.
  • Complete all tasks and work orders efficiently.
  • Coordinate supply orders with management/supervisor.
  • Conduct weekly inventory of supplies and equipment.
  • Perform additional duties as required, including general maintenance tasks.
  • Must be able to obtain and maintain a non-gaming license.

Education and Experience Requirements

High school diploma or GED is required; a minimum of one year of experience in window washing is preferred.

Physical Demands

The physical requirements outlined here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While fulfilling the responsibilities of this role, the team member is frequently required to stand, walk, use hands, reach with arms, stoop, kneel, crouch, or crawl, and communicate effectively. The team member must occasionally lift and/or move up to 50 pounds and be able to stand for extended periods.

Work Environment

The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this position.

The noise level in the work environment is typically loud. The team member may be exposed to second-hand smoke and biohazardous materials. The team member may also encounter high-stress situations involving guests.

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