Sanitation Specialist
4 weeks ago
Reports To: Lead Sanitation Supervisor, Assistant Executive Sanitation Supervisor, Executive Sanitation Supervisor
Supervises: N/A
Summary of Position
Responsible for executing daily sanitation tasks to ensure cleanliness and hygiene in alignment with organizational, industry, and regulatory standards. Duties include both machine and manual washing of all dining ware, glassware, cutlery, cookware, serving trays, kitchen utensils, and cutting boards. Additionally, responsible for the organization and storage of cleaned items, maintaining cleanliness in assigned Food & Beverage areas, and managing waste disposal and recycling processes. This role is performed in compliance with safety and health regulations.
Key Responsibilities and Performance/Behaviors
- Capability
- Demonstrates and articulates Hospitality Behaviors and Performance Standards.
- Knows where to obtain necessary information to complete tasks to standard.
- Can explain and demonstrate the technical skills required to fulfill tasks to standard.
- Exhibits understanding of the behavioral values or standards necessary to complete tasks to standard.
- Demonstrates ownership of issues and seeks solutions when answers may not be readily available.
- Knows how to seek assistance from others when needed to achieve a task or goal.
- Possesses comprehensive knowledge of IMGR&C products and services.
- Performance
- Meets expected outcomes and standards in Key Responsibilities and those outlined in technical/operational SOPs and task lists.
- Responds to challenges by finding innovative ways to achieve desired results.
- In the absence of guidance, takes initiative to address guest or internal customer needs.
- Adapts positively to change by applying skills and talents effectively.
- Supports the achievement of Quality Goals; "Do it right the first time."
- Acts to safeguard and maintain the property of IMGR&C, ensuring all areas, equipment, and furnishings are kept exceptionally clean and in good repair.
- Offers suggestions for performance improvement.
- Behavior
- Exhibits behavior that aligns with IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills).
- Approaches all tasks with enthusiasm and inspires enthusiasm in others.
- Maintains a positive demeanor in all situations.
- Respects the individuality of others and fosters communication for teamwork.
- Speaks positively about guests, colleagues, and the organization in all contexts.
- Treats others with respect in every situation.
- Service
- Serves others effectively.
- Identifies and communicates the needs of guests and colleagues.
- Takes prompt action to meet or exceed the needs of others.
- Finds ways to enhance individual or team service delivery.
- Provides assistance beyond job responsibilities when necessary to support the organization’s success.
- Takes ownership of guest issues until resolution is achieved.
- Professionalism
- Adheres to IMGR&C Appearance standards.
- Professionally represents IMGR&C’s reputation and image in all situations.
- Attendance
- Complies with IMGR&C attendance policies.
- Notifies supervisor of anticipated absences as early as possible.
- Communication
- Provides necessary information to others in a timely manner.
- Shares relevant information with the next shift to ensure continuity.
- Listens actively to others without interruption and acts on their feedback when feasible.
- Asks questions to clarify expectations.
- Reports all guest feedback and concerns to Supervisor or Manager.
- Reports any issues with resort grounds or equipment that do not meet IMGR&C standards to Supervisor or Manager.
- Teamwork
- Prioritizes team success over individual success.
- Assists fellow team members in achieving their goals without being prompted.
- Takes proactive steps to resolve conflicts among individuals.
- Supports other departments in achieving their objectives.
- Shares ideas to enhance team success and guest satisfaction with Supervisor or Manager.
- Contributes to departmental and team meetings with ideas that promote progress and success.
- Essential Duties and Responsibilities include the following and are subject to change at management's discretion:
- Receives training on all Food & Beverage Division equipment to ensure safe working practices.
- Performs duties in compliance with health codes regarding cleaning chemical usage.
- Attends daily pre-shift meetings for the Sanitation Department.
- Follows established standards for breakdown areas, dishwashing machines, and other Food & Beverage outlets.
- Adheres to procedures regarding dish rack responsibilities for washing.
- Cleans, sorts, and stores cutlery according to established procedures.
- Completes pot washing duties as per daily job tasks and standard operating procedures.
- Maintains cleanliness in pot washing areas in accordance with established daily tasks and procedures.
- Organizes storage areas and manages inventory circulation as per established daily tasks and procedures.
- Manages waste disposal and recycling processes according to established daily tasks and procedures.
- Completes daily closing duties in line with the shift closure checklist.
- Informs supervisor of any malfunctioning or damaged equipment.
- Reports all safety and health concerns immediately before continuing work in the affected areas.
- Checks out with supervisor before clocking out at the end of the shift.
- Performs additional duties as assigned within the Sanitation Department.
- Complies with all regulatory, departmental, and organizational policies and procedures.
- Supervisory Responsibilities
- Education and/or Experience Requirements
Must pass a pre-employment drug screening and criminal background check.
Preference for Mescalero Apache Tribal members; bicultural experience is advantageous.
Must demonstrate a reliable work history.
Adheres to all regulatory, departmental, and organizational policies and procedures.
- Physical Demands
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Lifting items weighing 50 pounds or more is required.
- Work Environment
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. May be subject to high-stress situations.
Approvals:
Date:
Team Member Signature
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