Current jobs related to Public Space Custodian - Mescalero, New Mexico - Inn of the Mountain Gods

Position Title: Environmental Services Attendant

Reports To: Environmental Services Supervisor

Supervises: N/A

Summary of Position

The Environmental Services Attendant is responsible for the cleanliness and upkeep of public areas within the hotel, ensuring a welcoming environment for guests.

Key Responsibilities and Performance Expectations

• Capability
• Ability to articulate and exemplify Hospitality Standards and Expectations.
• Knows where to find necessary information to fulfill tasks to established standards.
• Can demonstrate the technical skills required to perform duties effectively.
• Understands the behavioral values essential for task completion.
• Proactively addresses issues and seeks solutions when faced with challenges.
• Knows how to seek assistance when needed to achieve objectives.
• Possesses comprehensive knowledge of the services and products offered.
• Provides guests with accurate directions and information about the venue. Responds to feedback and concerns in a timely, professional, and friendly manner.
• Performance
• Meets expected outcomes and standards in key responsibilities and operational procedures.
• Adapts to challenges by finding innovative solutions to achieve desired results.
• Takes initiative to address guest or internal customer needs in the absence of direction.
• Responds positively to change, applying skills effectively to succeed.
• Supports the goal of delivering quality service; prioritizing doing it right the first time.
• Maintains the integrity and appearance of the property, ensuring all areas and equipment are kept in excellent condition.
• Offers suggestions for performance improvement.
• Conduct
• Exhibits behavior that aligns with the company’s mission and values.
• Approaches all tasks with enthusiasm and encourages a positive atmosphere among colleagues.
• Maintains a respectful and positive demeanor in all interactions.
• Communicates effectively to foster teamwork and collaboration.
• Speaks positively about guests, team members, and the organization at all times.
• Treats everyone with respect in all situations.
• Service Orientation
• Demonstrates a commitment to serving others.
• Identifies and communicates the needs of guests and colleagues.
• Takes prompt action to address the needs of others effectively.
• Seeks opportunities to enhance service delivery for individuals or the team.
• Willingly assists beyond assigned responsibilities to contribute to the overall success of the resort.
• Takes ownership of guest issues until resolved.
• Professional Standards
• Adheres to company appearance standards.
• Upholds the reputation and image of the organization in all situations.
• Attendance
• Follows company attendance policies.
• Notifies supervisor of any anticipated absences as early as possible.
• Expected to work during special events and functions.
• Communication Skills
• Provides essential information to others in a timely manner.
• Shares relevant information with the next shift to ensure continuity.
• Listens actively to others and responds to their feedback when appropriate.
• Asks clarifying questions to better understand expectations.
• Reports guest feedback to the Supervisor or Manager.
• Informs management of any issues related to property maintenance or standards.
• Team Collaboration
• Prioritizes team success over individual achievements.
• Supports colleagues in achieving their goals without needing to be asked.
• Takes steps to resolve conflicts among team members.
• Assists other departments in reaching their objectives.
• Shares ideas for enhancing team performance and guest satisfaction with management.
• Contributes positively to team meetings and discussions.

1. Essential Duties and Responsibilities include, but are not limited to:

• Cleaning and maintaining entry floors.
• Wiping down glass doors.
• Dusting and cleaning baseboards and vents.
• Emptying ashtrays and disposing of waste.
• Cleaning and sanitizing trash receptacles.
• Vacuuming carpets in public areas and cleaning stair railings.
• Wiping down hall doors and windows.
• Inspecting hallways for cleanliness and addressing any issues.
• Maintaining the cleanliness of the Front Desk area.
• Cleaning telephones and office spaces.
• Dusting furniture and performing vacuuming as needed.
• Emptying trash and cleaning retail spaces.
• Replacing soiled or wet mats.
• Maintaining cleanliness in pool areas and restrooms.
• Cleaning fitness and wellness areas.
• Performing additional duties as assigned.

1. Supervisory Responsibilities

N/A

1. Education and Experience Requirements

Must embody the company values represented by A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all tasks with a positive attitude and fosters enthusiasm among peers. High School Diploma or equivalent experience is preferred.

1. Physical Demands

The physical demands described are representative of those required to successfully perform the essential duties of this position. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, reach, stoop, kneel, and communicate effectively. Must be able to use communication devices. The team member must occasionally lift and/or move up to 50 pounds and be able to stand for extended periods.

1. Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this position.

The noise level in the work environment is often loud. The team member may be exposed to smoke and biohazardous materials. The team member may also encounter high-stress situations.

---