Customer Service Manager

5 days ago


Middletown, United States Wendy's Full time
About the Role

We are seeking a highly motivated and customer-focused Service Manager to join our team at Wendy's. As a key member of our restaurant management team, you will be responsible for creating a service culture that delights every customer.

Key Responsibilities:

  • Lead the planning process for daily operations to ensure every shift is set up to deliver exceptional customer service
  • Partner with other Restaurant Management to identify opportunities for optimizing efficiencies and maximizing profitability
  • Develop and implement strategies to drive customer loyalty and retention
  • Provide direction, training, and expertise to ensure customer expectations are exceeded
  • Collaborate with the team to achieve business goals and objectives

What We Offer:

  • Competitive pay and benefits package
  • Opportunities for advancement and career growth
  • Flexible schedules to accommodate your needs
  • Discounted meals and other perks
  • Best-in-class restaurant leadership training program

Requirements:

  • Minimum 1 year of restaurant experience preferred
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience
  • Must be at least 18 years of age
  • HS diploma or equivalent and possess all required documents
  • Ability to multi-task, work well in a team environment, and have a strong customer orientation focus
  • Must exhibit professionalism, composure, and discretion when expediting or resolving customer-related concerns

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