Customer Service Representative

4 days ago


Middletown, Pennsylvania, United States Americhem International Full time
About the Role

Americhem International, a leading distributor of janitorial and office supplies, is seeking an experienced and enthusiastic Customer Service/Sales Support Specialist to join its team.

This individual will be responsible for providing exceptional service to customers, responding to inquiries about products, orders, and services, and resolving complaints in a timely and professional manner.

Key Responsibilities
  • Assist customers in answering questions and providing product or order information as needed.
  • Process customer orders over the phone, in person, or online.
  • Coordinate with sales representatives to resolve issues and follow through with customers.
  • Support the sales department by generating quotes.
Requirements
  • High School diploma or general education degree (GED) and one to three years related experience and/or training.
  • Excellent verbal and written communication skills.
  • Proficient with Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
What We Offer

Americhem International offers a comprehensive benefits package, including medical, dental, and vision insurance, company-paid life insurance, a 401(k) benefit with company match, and other voluntary benefits.

We also provide a generous Paid Time Off program and paid holidays. Our company culture values family-oriented and FUN work environment.



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