Customer Service Associate II

5 days ago

Washington, Washington, D.C., United States TJX Companies, Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Associate II to join our team at Marshalls Store 1034. As a key member of our store team, you will play a critical role in maintaining a positive customer shopping experience and supporting the District Loss Prevention Manager and Store Management in executing core responsibilities.

Key Responsibilities
  • Maintain a professional stance in the designated area at the front of the store and act as a visual deterrent to prevent potential loss/dishonesty.
  • Review and understand the Store Emergency Response Guide and wear a complete Company-approved uniform, including a Body Worn Camera.
  • Greet customers appropriately, demonstrate courtesy and respect, and establish and maintain a position at the front of the store or in a department.
  • Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
  • Observe and report any suspicious behavior or critical incidents to LP or store management and perform a closing safety sweep of the store with a member of management.
  • Adhere to all Company Policy and Procedure and document required incidents in AIIM Case Management.
Requirements
  • Strong verbal and written communication skills.
  • Sound decision-making skills and ability to take initiative and perform well independently.
  • Prioritize and organize workload and manage time effectively.
  • Able to stand for long periods of time.
  • 0-2 years retail or security experience.
What We Offer

We offer a competitive starting pay range of $17.50 to $18.50 per hour and a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.

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