Service Desk Analyst II

2 days ago

Washington, Washington, D.C., United States ePlus Technology, inc. Full time
About the Role

We are seeking a highly skilled Service Desk Analyst II to join our team at ePlus Technology, inc. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and ensuring timely resolution of problems.

Key Responsibilities
  • Provide top-notch customer service, responding to customer inquiries in a timely and professional manner
  • Troubleshoot and resolve technical issues, documenting and tracking problems to ensure efficient resolution
  • Collaborate with the team to achieve shared goals and objectives
  • Mentor and train junior team members to enhance their technical skills
  • Stay up-to-date with the latest technologies and software to provide expert support
Requirements
  • High School diploma required; Bachelor's degree or relevant certifications a plus
  • Three years of IT-related experience, with a strong background in technical support and customer service
  • Excellent verbal and written communication skills, with the ability to work effectively in a team environment
  • Knowledge of relevant software, hardware, and call tracking applications; ServiceNow experience a plus
What We Offer

ePlus Technology, inc. offers a competitive compensation package, including a base salary range of $21.63 to $31.25 hourly, plus commissions and discretionary bonuses. Our comprehensive benefits package includes medical, financial, and paid time off benefits, as well as 401(k) eligibility.

About ePlus Technology, inc.

ePlus Technology, inc. is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We prioritize respectful communication, teamwork, and work-life balance, and are dedicated to making a positive impact within our organization and the broader community.

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