Customer Service Representative II

2 weeks ago


Washington, Washington, D.C., United States The Excalibur Group Full time
Job Title: Customer Service Representative II

The Excalibur Group is seeking a skilled Customer Service Representative II to join our team in Washington, DC. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to routine informational inquiries and service requests through various communication channels.
  • Escalate and resolve more complex inquiries on a broader scope of topics.
  • Work collaboratively with internal teams to resolve customer issues.
Requirements:
  • 2 years of experience in a government setting.
  • Working knowledge of current commercially available software packages, including Microsoft Office.
  • Excellent customer service skills and ability to work in a fast-paced environment.
What We Offer:
  • $18.74/hr + H&W
  • Temporary assignment with opportunities for growth and development.
  • A dynamic and supportive work environment.
How to Apply:

Interested candidates should apply on our website by visiting our website. Preference will be given to qualified applicants who live in a federally certified HUBZone.

The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.



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