Customer Service Representative II
2 weeks ago
The Excalibur Group is seeking a skilled Customer Service Representative II to join our team in Washington, DC. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Respond to routine informational inquiries and service requests through various communication channels.
- Escalate and resolve more complex inquiries on a broader scope of topics.
- Work collaboratively with internal teams to resolve customer issues.
- 2 years of experience in a government setting.
- Working knowledge of current commercially available software packages, including Microsoft Office.
- Excellent customer service skills and ability to work in a fast-paced environment.
- $18.74/hr + H&W
- Temporary assignment with opportunities for growth and development.
- A dynamic and supportive work environment.
Interested candidates should apply on our website by visiting our website. Preference will be given to qualified applicants who live in a federally certified HUBZone.
The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
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