Client Relations Specialist

2 weeks ago

West Middlesex, Pennsylvania, United States WernerCo Full time

About Us:

WHY WERNER? At WernerCo, we pride ourselves on being the preferred choice for professionals worldwide. Our leading products and brands are recognized on job sites globally, driven by our commitment to understanding and fulfilling the needs of end users. Our comprehensive product development process—from research and engineering to manufacturing and commercialization—ensures that we deliver solutions that prioritize ease of use, productivity, durability, and safety.

Position Overview:
The Client Relations Specialist (CRS) plays a crucial role in delivering comprehensive support to both our internal and external clients, ensuring a seamless experience aligned with WernerCo's service delivery strategy. The CRS fosters personal connections with customers and represents the organization positively through proficient communication, problem-solving abilities, and effective interactions.

The CRS typically operates within specialized teams, each focusing on specific core functions of the department. Training is provided to facilitate professional growth and cross-team collaboration.

Key Responsibilities:

  • Manage and address customer inquiries, service requests, and calls from initiation to resolution in a courteous, efficient, and professional manner.
  • Utilize functional expertise to troubleshoot and resolve technical issues and account inquiries through both verbal and written communication.
  • Enhance the customer experience by identifying and articulating solutions with an emphasis on first-contact resolution.
  • Address customer complaints and concerns through active listening, empathy, professionalism, and effective problem-solving. When necessary, follow established escalation protocols to ensure prompt resolution.
  • Correct discrepancies on customer accounts and investigate service interruptions as needed.
  • Proactively reach out to customers regarding order resolutions, current shipping updates, and corrective actions for delayed or problematic orders.
  • Process product returns and credit requests as assigned.
  • Ensure timely acceptance and processing of incoming orders, including purchase orders, show orders, samples, reverse and rebills, EDI, RMAs, etc.
  • Oversee daily order fulfillment processes to resolve execution issues, including splitting orders when necessary, accommodating special requests, setting up new customer accounts, maintaining accounts, and managing price discrepancies.
  • Review and act on daily order management reports, taking necessary actions to understand and communicate order statuses.
  • Adhere to established troubleshooting and case documentation procedures.
  • Perform other duties reasonably associated with the essential functions of the role.

Expectations for Customer Care Employees:

  • Take ownership of the customer experience—think and act in ways that prioritize our customers and turn them into advocates for our products and services.
  • Understand and comply with corporate and departmental policies and procedures.
  • Set clear expectations by providing accurate information and maintaining transparent communication.
  • Educate and promote self-service options to our customers.
  • Actively engage in all required training programs.
  • Proactively identify and communicate needs for process and system improvements.
  • Maintain regular, consistent, and punctual attendance.
  • Collaborate as a team—achieve significant outcomes by working together and being receptive to new ideas.

Qualifications:

  • Minimum of 2 years of experience in a customer-facing service role.
  • Associate Degree in Business Administration or equivalent.
  • Possess a professional, friendly demeanor and strong telephone skills to quickly establish rapport with both internal and external customers.
  • Exhibit excellent interpersonal, written, and verbal communication skills.
  • Demonstrate a strong work ethic and self-motivation, effectively managing multiple priorities and adapting to changes in a fast-paced business environment.

  • Client Relations Specialist in Manufacturing

    1 week ago

    West Chester, Pennsylvania, United States PrideStaff Full time

    Job OverviewClient Relations SpecialistPosition SummaryThe primary objective of this role is to engage with both internal and external clients, delivering information in response to inquiries regarding accounts, orders, products, and services.Key ResponsibilitiesInteracts with clients via phone or face-to-face to process orders.Handles order entry by...

  • Insurance Sales and Client Relations Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States John Walton Farmers Insurance Full time

    Job OverviewThis role is perfect for individuals eager to join a dynamic and expanding small business, contributing to its success. Our agency specializes in providing comprehensive coverage for Home, Automobile, Life, and Commercial Insurance. This position offers a unique opportunity to establish a professional and financial foundation as the business...

  • Veterinary Client Relations Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States Applebrookinn Veterinary Center and Pet Resort Full time

    Job OverviewBenefits:401(k) matchingPerformance-based bonusesCompany eventsCompetitive salaryDental coverageEmployee discountsHealth insuranceAdvancement opportunitiesPaid time offProfit sharingTraining and development programsVision coveragePosition Summary:Applebrook Inn Veterinary Center and Pet Resort is a comprehensive animal care establishment situated...

  • Client Relations Coordinator

    1 week ago

    West Chester, Pennsylvania, United States Chapman Windows Doors & Siding Full time

    Job OverviewAbout Chapman Windows Doors & SidingChapman Windows Doors & Siding stands as the leading provider of window, door, and siding/stucco remediation services in Chester County, PA. As a family-owned business with three decades of experience, we are among the largest suppliers and installers of residential windows, doors, and siding in our region. We...

  • Client Relations Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States Wooden Cup, LLC Full time

    Job OverviewThis role is ideal for an individual who is sociable and engaging, enjoys connecting with others, and is dedicated to fostering strong client relationships.Key ResponsibilitiesExcellent Communication: You will need to possess outstanding communication abilities, both verbally and in writing.Client Coordination: Your role will involve liaising...

  • Client Relations Specialist

    1 week ago

    West Chester, Pennsylvania, United States Christopher Madonna - State Farm Agent Full time

    Exciting Career OpportunityWe are seeking a motivated and customer-centric individual to fill the role of Account Representative at Christopher Madonna - State Farm Agent.Key ResponsibilitiesDevelop and nurture robust client relationshipsInform clients about various insurance productsWork collaboratively with colleagues to meet marketing objectivesIdentify...

  • Client Relations Specialist

    2 weeks ago

    West Mifflin, Pennsylvania, United States Corporate Air LLC Full time

    Job OverviewAs a Customer Service Representative at Corporate Air LLC, you will play a vital role in ensuring customer satisfaction and enhancing the overall client experience. Your responsibilities will include:Conducting both informal and formal assessments to understand customer needs and recommend suitable products and services.Building a positive...

  • Client Relations Specialist

    1 week ago

    West Mifflin, Pennsylvania, United States Corporate Air LLC Full time

    Job OverviewAs a Customer Service Representative at Corporate Air LLC, you will play a vital role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include:Key ResponsibilitiesConducting thorough needs assessments to recommend suitable products and services for each client.Building strong relationships with customers through a...

  • Client Relations Coordinator

    2 weeks ago

    West Chester, Pennsylvania, United States Container Port Group Full time

    Customer Experience SpecialistJob Category: Operations Requisition Number: ACCOU001902Job OverviewContainerPort Group is seeking a dedicated Customer Experience Specialist to enhance our Customer Experience team.The successful candidate will oversee the daily management of key account orders, ensuring timely and precise processing while fostering strong...

  • Client Relations Coordinator

    1 week ago

    West Chester, Pennsylvania, United States Applebrookinn Veterinary Center and Pet Resort Full time

    Job OverviewBenefits:401(k) matchingPerformance-based bonusesCompany gatheringsCompetitive salaryDental coverageEmployee discountsHealth insuranceCareer advancement opportunitiesPaid time offProfit sharingTraining and development programsVision coveragePosition Summary:Applebrook Inn Veterinary Center and Pet Resort is a comprehensive animal care...

  • Client Relations Specialist

    2 weeks ago

    West Mifflin, Pennsylvania, United States Corporate Air LLC Full time

    Job OverviewAs a Customer Service Representative at Corporate Air LLC, you will play a crucial role in ensuring customer satisfaction and fostering strong relationships with our clientele.Key ResponsibilitiesConduct both informal and formal assessments to understand customer needs and recommend suitable products and services.Build a positive rapport with...

  • Travel Medical Imaging Technologist

    7 hours ago

    West Norriton, Pennsylvania, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Medical Imaging Technologist to join their team. As a Medical Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images.Key ResponsibilitiesOperate CT scanners and other imaging equipment to produce high-quality diagnostic imagesPosition...

  • Client Support Specialist

    1 week ago

    West Chester, Pennsylvania, United States Harry Bitzberger - State Farm Agent Full time

    Insurance Customer Care Associate - State Farm Agent Team MemberBecome a vital part of our team at Harry Bitzberger - State Farm Agent as an Insurance Customer Care Associate. In this role, you will be instrumental in delivering outstanding customer support and facilitating the growth of our insurance services. If you are passionate about assisting clients...

  • Client Support Specialist

    7 days ago

    West Chester, Pennsylvania, United States KOP Solutions, Inc Full time

    Job DescriptionWe are seeking a talented individual to fill the entry-level Client Support role in our branch office as part of our Client Support team. Through extensive hands-on training, personal mentorship, and professional growth opportunities, we develop our entry-level Client Support and Sales Associates through our account management training...

  • Pest Control Specialist

    4 days ago

    West Mifflin, Pennsylvania, United States Terminix Full time

    About the RoleWe are seeking a highly skilled and motivated Pest Control Specialist to join our team at Terminix. As a Pest Control Specialist, you will be responsible for providing exceptional customer service and ensuring the highest level of pest control services to our clients.Key ResponsibilitiesConduct thorough inspections of properties to identify...

  • Family Law Support Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States Jobot Full time

    Family Law Paralegal SpecialistJobot is a reputable legal practice dedicated to family law, and we are in search of a skilled Family Law Paralegal Specialist to enhance our team. The successful candidate will collaborate closely with our legal professionals to manage cases related to divorce, child custody, spousal support, and adoption. What We Provide:...

  • Employment Opportunities Specialist

    7 days ago

    West Chester, Pennsylvania, United States Youth Advocate Programs Full time

    Job SummaryAt Youth Advocate Programs, Inc., we are committed to empowering individuals with intellectual disabilities to achieve their full potential. We are seeking a highly motivated and dedicated Employment Specialist to join our team.Key ResponsibilitiesDevelop and implement employment-related services and life skills training programs for individuals...

  • Client Relationship Executive

    2 weeks ago

    West Chester, Pennsylvania, United States Express Employment Professionals Full time

    Job OverviewOur client, a leading apparel manufacturer, is seeking a motivated and personable Client Relationship Executive to enhance our extensive customer network.The ideal candidate will possess outstanding communication abilities, demonstrating a client-centric approach and a commitment to ensuring customer satisfaction.Key ResponsibilitiesOversee a...

  • Cybersecurity Specialist with Advanced Clearance

    2 weeks ago

    West Mifflin, Pennsylvania, United States IMG Information Management Group, Inc. Full time

    Position OverviewThe Cybersecurity Specialist plays a vital role in safeguarding the client's diverse network infrastructures. This position involves the implementation of a comprehensive Risk Management Framework, conducting audits, and formulating strategies for IT development and monitoring practices. Key responsibilities include reviewing controls,...

  • Lead Fund Accounting Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States The Ladders Full time

    Lead Fund Accounting Specialist Position at The LaddersCompany OverviewThe Ladders is a premier provider of comprehensive solutions for investment managers, funds, and plan sponsors. With a strong presence in the industry, we deliver a diverse array of services that empower clients to concentrate on their primary business goals.Employee Benefits:Attractive...