Client Relationship Executive

2 weeks ago


West Chester, Pennsylvania, United States Express Employment Professionals Full time
Job Overview

Our client, a leading apparel manufacturer, is seeking a motivated and personable Client Relationship Executive to enhance our extensive customer network.

The ideal candidate will possess outstanding communication abilities, demonstrating a client-centric approach and a commitment to ensuring customer satisfaction.

Key Responsibilities

  • Oversee a growing portfolio of accounts, fostering relationships and expanding business opportunities.
  • Maintain a comprehensive understanding of the product offerings and services available.
  • Exhibit a positive, empathetic, and professional demeanor towards clients and colleagues consistently.
  • Act as the primary point of contact for all matters related to customer account management.
  • Establish and nurture strong, enduring client relationships.
  • Negotiate contracts and finalize agreements to optimize profitability.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Ensure timely and successful delivery of solutions in alignment with customer needs and objectives.
  • Effectively communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.
  • Identify opportunities for new business with existing clients and/or areas for improvement to achieve sales targets.
  • Collaborate with the sales team to pinpoint and cultivate opportunities within the designated territory.
  • Assist with complex client requests or issue escalations as necessary.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred).
  • Proficient experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel.
  • Demonstrated experience in delivering client-focused solutions tailored to customer needs.
  • Proven capability to manage multiple account management projects simultaneously while maintaining meticulous attention to detail.
  • Excellent verbal and written communication skills.
  • Able to thrive under pressure in a fast-paced, deadline-driven environment.
  • Outgoing, friendly, and positive disposition.
  • Willingness to adapt responsibilities as needed to support the team in various areas.
  • Ambitious with a desire to grow within a small, rapidly expanding company.

Job Type: Full-time



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