Client Relations Specialist

2 months ago

West Mifflin, Pennsylvania, United States Corporate Air LLC Full time
Job Overview

As a Customer Service Representative at Corporate Air LLC, you will play a crucial role in ensuring customer satisfaction and fostering strong relationships with our clientele.

Key Responsibilities
  • Conduct both informal and formal assessments to understand customer needs and recommend suitable products and services.
  • Build a positive rapport with customers, showcasing a friendly and accommodating demeanor to enhance their experience.
  • Oversee fuel pricing and manage daily transactions effectively.
  • Provide regular management-level reports to track performance and service quality.
  • Maintain a professional appearance to uphold the company’s image and brand at all times.
  • Engage in ongoing training and professional development, applying new skills promptly and effectively.
  • Encourage a collaborative and supportive environment within the customer service sales team.
  • Stay informed about the latest services and products available to assist customers effectively.
  • Accurately document customer information, sales orders, and other relevant data in both digital and written formats.
Qualifications
  • Preferred: Associate or bachelor's degree or equivalent experience.
  • Minimum of 2 years in customer service or sales/marketing roles is preferred.
  • Ability to work collaboratively with team members in a customer service setting.
  • Excellent verbal communication skills are essential.
  • Willingness to engage with a diverse range of customers daily.
  • Comfortable working independently and making decisions with minimal supervision.
  • Strong organizational skills and attention to detail are crucial.
  • Familiarity with customer service best practices and a commitment to continuous learning.
  • Ability to thrive in a fast-paced work environment.

This is a full-time position, and candidates must be available to work on weekends.

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