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Client Relations Specialist

2 months ago

West Mifflin, Pennsylvania, United States Corporate Air LLC Full time
Job Overview

As a Customer Service Representative at Corporate Air LLC, you will play a vital role in ensuring customer satisfaction and enhancing the overall client experience. Your responsibilities will include:

  • Conducting both informal and formal assessments to understand customer needs and recommend suitable products and services.
  • Building a positive rapport with clients, showcasing a friendly and approachable demeanor to foster comfort and trust.
  • Overseeing pricing strategies and managing daily transactions effectively.
  • Providing comprehensive management-level reports on a consistent basis.
  • Upholding a professional appearance to reflect the company’s image and brand positively at all times.
  • Engaging in ongoing training and professional development, applying new skills in practical settings.
  • Maintaining a collaborative and supportive relationship with fellow customer service team members.
  • Staying informed about the latest services and products available to assist customers effectively.
  • Accurately documenting customer information, sales orders, and other relevant data in both digital and written formats.
Qualifications

The ideal candidate will possess:

  • An associate or bachelor’s degree, or equivalent experience is preferred.
  • A minimum of 2 years in customer service or sales/marketing roles is preferred.
  • The ability to work collaboratively with other team members.
  • Excellent verbal communication skills.
  • A willingness to engage with a diverse customer base.
  • Comfort in working independently and making decisions with minimal supervision.
  • Strong organizational skills and attention to detail.
  • A solid understanding of customer service best practices and a commitment to continuous learning.
  • The capability to thrive in a fast-paced work environment.

This is a full-time position that requires availability to work on weekends.