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Client Relations Coordinator

2 months ago

West Chester, Pennsylvania, United States Container Port Group Full time

Customer Experience Specialist

Job Category: Operations Requisition Number: ACCOU001902

Job Overview

ContainerPort Group is seeking a dedicated Customer Experience Specialist to enhance our Customer Experience team.

The successful candidate will oversee the daily management of key account orders, ensuring timely and precise processing while fostering strong relationships with our clients.

Key Responsibilities:

  • Manage and monitor the email communications for assigned accounts.
  • Accurately input orders in a timely manner.
  • Collect and digitize necessary documents into the internal system.
  • Collaborate with field offices to address customer operational requirements.
  • Identify and comprehend customer billing specifications.
  • Review daily billing reports to facilitate the invoicing process.
  • Understand and apply customer contract pricing.
  • Spot opportunities for business growth and liaise with sales or commercial teams.
  • Update external platforms as required.
  • Serve as a backup for other accounts when necessary.
  • Maintain and refresh account profiles regularly.

Qualifications:

  • Experience in logistics is highly preferred.
  • A college degree is advantageous.
  • Attention to detail is essential.
  • Ability to manage multiple tasks effectively.
  • Exceptional customer service skills are required.
  • Strong communication and interpersonal abilities are necessary.
  • Intermediate proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Benefits:

  • Competitive salary.
  • Comprehensive benefits package, including:
    • Medical, Prescription, Dental, and Vision coverage.
    • Life, AD&D, and Disability insurance.
    • Employee Assistance Program.
    • Financial planning services.
    • 401(k) plan with a company match of up to 6%.
    • Paid Time Off.
    • Opportunities for professional development and growth.
    • Tuition assistance.
    • Casual dress code.
    • Flexible work arrangements.
    • Eligibility for bonuses.

Company Overview:

ContainerPort Group, Inc. (CPG), part of the World Group, has been a leader in cargo transportation and freight services since 1971. With over 55 years of experience, we provide comprehensive solutions across various transportation services, including container and domestic trucking, container depot operations, rail, warehousing, and logistics throughout the Midwest and beyond.

Join our growing community at ContainerPort Group.