Client Service Representative

1 week ago

Upper Sandusky, Ohio, United States KFC Full time

Are you passionate about assisting others?
Do people rely on you because you are reliable and consistently show up for your shifts?
Are you driven by competition? Do you enjoy achieving success?
Do you put in more effort than anyone else you know?
Is organization one of your strengths, ensuring everything has its designated place?
Are you often chosen by others for your exceptional teamwork skills?

If you answered YES to these questions, we might have the ideal opportunity for you as a Team Member in our customer service department.


ROLE OVERVIEW:

You represent our establishment, being the first point of contact for customers as they enter or approach our service window.

Your friendly demeanor is what welcomes them.
You hold a crucial role in our organization - you cater to our patrons by preparing our renowned dishes daily.

Each customer is someone special to someone else, and you have the chance to brighten their day.

With high standards, you would never serve a product to a customer that you wouldn’t offer to your family or closest friends.

You are the reason our customers keep coming back.
By providing hot, fresh meals, delivering warm service, and maintaining a clean environment, you create positive experiences for others.

This is what gives our team members purpose, and we hope it brings you fulfillment as well.


Key Responsibilities:
  • Independently resolves issues with minimal guidance.
  • Stays updated on training and core responsibilities.
  • Strives to meet and exceed goals.
  • Exudes positive energy consistently.
  • Contributes to a pleasant atmosphere within the establishment.
  • Collaborates with fellow team members, offering assistance when needed.
  • Treats all individuals with fairness and respect.
  • Recognizes and appreciates others for their contributions.
  • Maintains organization and attention to detail, adhering to standards and protocols.
  • Greets every customer with a welcoming smile.
  • Creates memorable experiences for each patron.
  • Understands and works towards restaurant and shift objectives daily.
  • Adheres to food safety protocols and reports any concerns to management.

Other Requirements:
  • Punctuality is essential.
  • Flexible scheduling is a must.
  • Familiarity with restaurant equipment operation (including fryers, ovens, etc.).
  • Ability to lift up to 25 lbs and carry it for short distances.
  • Capable of pushing/pulling up to 90 lbs over short distances.
  • Must be able to stand and walk for most of the shift.
  • Follows cash handling safety and security protocols.
  • Complies with safety regulations as per local and national guidelines.
  • Knowledge of and adherence to the company's Human Resources policies.

Company Overview:
At KFC, we nourish the world. However, our mission extends beyond simply providing meals; we enrich lives. Our culinary offerings are significant, and when served with genuine hospitality, they can brighten our customers' days. Therefore, our roles are more than just jobs; they represent independence, enjoyment, and the opportunity to forge new friendships.

As a Team Member, you could be the friendly face that welcomes and serves customers, or the skilled cook preparing our famous chicken (and maybe share the 'secret' with friends - just kidding).

Regardless of your role, you understand that your contributions matter - both to your team and to our customers.

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