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Customer Service Representative

2 months ago

Sandusky, Ohio, United States Great Wolf Resorts Full time

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Great Wolf Resorts. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and selling merchandise to our guests.

Key Responsibilities

  • Communicate with guests to assist in purchasing decisions and provide outstanding customer service
  • Process sales, handle cash and operate a point-of-sale system
  • Assist with merchandising functions, including display and store design, inventory receiving, and stocking
  • Ensure the retail outlet adheres to the highest standards of cleanliness, presentation, and service
  • Assist in other retail outlets as needed

Requirements

  • Some High School education or equivalent
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills and ability to add, subtract, multiply, and divide
  • Proven customer service skills and communication skills
  • Successful completion of a criminal background and drug screen

Preferred Qualifications

  • Previous experience demonstrating strong customer service
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time
  • Able to bend, stretch, and twist

Equal Opportunity Employer