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Guest Services Representative

2 months ago


Sandusky, Ohio, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Great Wolf Lodge. As a key member of our dining team, you will be responsible for providing exceptional guest experiences and ensuring that every guest feels welcomed and valued.

Key Responsibilities
  • Guest Greeting and Seating: Welcome guests and escort them to their assigned dining area, ensuring a seamless and enjoyable experience.
  • Table Management: Monitor table availability and manage the wait list as needed to minimize wait times and maximize guest satisfaction.
  • Communication and Service: Inform guests of promotions, notify them of assigned servers, and provide exceptional service throughout their dining experience.
  • Team Collaboration: Work closely with dining room staff to ensure efficient table settings, clearings, and replenishment of water and beverages.
  • Sanitation and Safety: Adhere to strict sanitation, safety, and alcohol control policies to protect our guests and establishment.
Requirements
  • Flexibility: Be available to work a variety of shifts, including nights, weekends, and holidays, based on business demands.
  • Background Check and Drug Screen: Successfully complete a criminal background check and drug screen as a condition of employment.
Preferred Qualifications
  • Previous Experience: Previous experience in a host/hostess or front-of-house role in a restaurant or hospitality setting.
  • Strong Communication Skills: Possess excellent communication skills and the ability to work effectively with guests and team members.
  • Teamwork and Professionalism: Demonstrate a strong commitment to teamwork and project a professional image that inspires trust and confidence.
  • Positive Energy: Bring a positive and enthusiastic attitude to work every day.
Physical Requirements
  • Lifting and Mobility: Ability to lift up to 30 pounds and perform tasks that require bending, stretching, and twisting.
  • Standing and Prolonged Activity: Ability to stand for long periods of time and perform tasks that require prolonged activity.