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Guest Services Representative

2 months ago

Sandusky, Ohio, United States Great Wolf Resorts Full time

Exciting Opportunity for a Front Desk Agent at Great Wolf Resorts

About the Role

  • Serve as the welcoming face of Great Wolf Resorts, ensuring a smooth and professional check-in and check-out experience for all guests.
  • Act as the first point of contact, providing a warm and friendly atmosphere for visitors.

Key Responsibilities:

  • Greet guests and offer assistance with their needs.
  • Process guest registrations and allocate rooms accordingly.
  • Support concierge services to enhance guest experiences.
  • Address guest inquiries and manage reservations efficiently.

Required Qualifications:

  • High School Diploma or equivalent certification.
  • Prior experience in customer service roles is preferred.
  • Strong multitasking abilities and effective prioritization skills.
  • Excellent communication and teamwork capabilities.

Physical Requirements:

  • Must be able to lift items weighing up to 30 lbs.
  • Capability to sit or stand for extended durations.

Great Wolf Resorts is committed to fostering an inclusive environment and is an equal opportunity employer. We prioritize teamwork, effective communication, and a safe, welcoming atmosphere for all guests.