Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Food and Beverage Attendant to join our team at Great Wolf Lodge. As a key member of our Food and Beverage team, you will be responsible for providing exceptional guest service, taking orders, serving food and beverages, and handling transactions in a friendly and efficient manner.
Key Responsibilities- Communicate with guests to take food and beverage orders
- Prepare customer food and beverage orders
- Provide outstanding customer service and engage in suggestive selling
- Maintain equipment, perform preventative maintenance, troubleshoot breakdowns and/or call for repairs
- Assist in merchandising functions, including display and store design, inventory receiving, stocking, and merchandise pricing
- Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
- Ensure F&B outlet adheres to the highest standards of cleanliness, presentation, and service
- Ensure the daily operation of the retail outlet adheres to operating procedure guidelines
- Assist in other food outlets as needed
- Some High School education or equivalent
- Flexibility regarding scheduling based on business demands
- Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
- Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completion of a criminal background and drug screen
- Previous experience demonstrating strong customer service
- Prior experience utilizing restaurant equipment and sanitation standards
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Previous experience with cash transactions and Point of Sale systems
- Proven teamwork skills
- Ability to lift up to 20 lbs.
- Able to sit and/or stand for long periods of time
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
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